Booked Saltstayz Mohali for a peaceful stay, but it turned out to be a frustrating experience. The so called “balcony room” was just a back alley with AC units and steel bars hot, cramped, and completely unusable. A clear case of misleading advertising.
Reception staff were shockingly rude and indifferent no greetings, no help, just cold stares. When I raised concerns, I was told the hotel is “usually rented to unmarried couples who pay by the hour and don’t expect service,” so I shouldn't either. That tells you everything about their approach to hospitality.
WiFi was virtually non existent. Towels smelled bad. Amenities listed online (toiletries, dryer, iron, even toothpaste) were missing unless requested. Mattress was uncomfortable. Only the service staff delivering items were polite.
Despite paying extra for late checkout, my elderly mother was forced to pack and sit at reception before the agreed time. When I addressed this at checkout, I was gaslit and then offered food as a "solution." Incredibly tone deaf.
Clean rooms can't cover up a culture of apathy and misrepresentation. Definitely not recommended. Also the door didn’t have a physical latch and had a flimsy lock which could be opened with force without keys! All the best staying here alone.  I’m unable to. There’s some tech glitch