Dear MakeMyTrip Team,
I recently booked a hotel through your platform, but my experience was very disappointing. The hotel did not match the photos and description shown on your app. The condition of the room and facilities was far below what was promised.
Additionally, I was charged extra for basic items. For example, I ordered 2 water bottles, each priced at ₹30, but the bill came to ₹89, including unnecessary service charges. This feels unfair and misleading.
I trusted MakeMyTrip for reliable bookings, but this experience was both unpleasant and costly. I request you to kindly look into this matter, ensure such practices are stopped, and process a refund for the extra charges. already submitted