The property boasts a prime location just a stone's throw from Kalyan railway station, making it convenient for travelers. While some guests appreciated the spacious and reasonably priced rooms, cleanliness issues, including bad smells and old linens, were frequently highlighted. The food, especially at the restaurant Sitara Fine Dine, received positive mentions for its quality. However, the overall upkeep and maintenance of the rooms and facilities left many dissatisfied. Staff behavior was generally seen as helpful, which somewhat countered the property's shortcomings.