We really had a good stay with good food served right at our room, we even discussed staying here everytime we visit Bhopal but just then at the time of check out we were asked to pay a penalty for damage, damage being stained linen. I am bothering to write a review cuz I would like to point out that nowhere during the booking process, confirmation email, check-in, or in-room information was any such policy regarding charges for linen stains disclosed to us.
Secondly, the staff member who informed us of this supposed charge could have been aware of the matter since the afternoon when the room was cleaned but chose to bring it up only at the time of our check-out, when we were already in a hurry to leave for the airport. Most importantly this was done in the presence of other staff, which was both unprofessional and embarrassing. Such sensitive matters should be communicated discreetly and with due respect.
Lastly, the proof shown to us was insufficient to link the alleged stain specifically to our room. A picture of a bedsheet could belong to any room, and there seemed to be an assumption made based on the observation of a disposed sanitary napkin. If that is indeed the basis for the claim, it is entirely speculative and raises serious concerns about the objectivity of your housekeeping staff.
I completely understand that there could be a policy for this and damage charges could be levied, but charge equivalent to a days room rent and that too for a biological stain was a bit too unrealistic. The staff reasoned it out saying that it was equivalent to the item to which I caused the damage, again a baseless statement