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Review Of Royal Vitana

Queens Road, Amritsar | 4.2 km drive to Golden Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    1650 Ratings, 860 Reviews

    excellent
    23%
    very good
    20%
    average
    17%
    poor
    15%
    bad
    25%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 5
    • 1
    • 4
    • 3
    • 2
    • 2
    • 2
    • 1
    • 4

    Rating Categories

    • Location3.8
    • Cleanliness3.3
    • Room3.6
    • Food2.9
    • Hospitality3.4
    • Value For Money3.3
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    Review Summary

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    The property has received mixed feedback from guests. While some appreciate the spacious and clean rooms along with the helpful staff, many express dissatisfaction due to issues like unclean facilities, poor maintenance, and slow service. Complaints about missing basics such as towels, hot water, and room amenities are common. The location is often highlighted positively, being near transport hubs, but concerns about security and hygiene remain prominent. Overall, guests find it less than suitable for family stays and advise caution.

    Sort by:

    Positive first
    2.0

    Poor Stay

    sanjay k.couple

    ok stay......

    Travel Month: Nov 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    1.0

    Terrible Stay

    inderjeet s.

    Cockroaches 🪳 in room, Flush system switches ( Push Buttons) was broken , No hot water in bathroom, liquid soap bottle for bath was open and broken, Tea cattle was not functioning, above all we took our dinner outside the hotel . I will never choose this hotel

    Travel Month: Sep 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    1.0

    First Time Not Satisfy

    rajat k.group

    I'm writing to request a refund for my booking at Royal Vitana hotel in Amritsar. I chose this hotel specifically because it had a swimming pool, which was prominently featured in the photos. However, upon arrival, I was disappointed to find that the pool has been non-functional for the past six months. , which clearly show the pool's condition. Given the between the hotel's advertised amenities and the actual experience, I believe a refund is in order. I hope you'll look into this matter and assist me in getting a refund. Thank you for your attention to this matter.

    Travel Month: Aug 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

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    5.0

    house keeping improve kro

    pinder s.family

    House keeping improve

    Travel Month: Aug 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

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    5.0

    Excellent Stay

    bhullar.

    5

    Travel Month: Jul 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    1.0

    unsafe proper

    rakesh s.couple

    lift is not working in the night after 12 lights are not working feeling unsafe anything can happen with you

    Travel Month: Jun 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    2.0

    Poor Stay

    navjot s.

    No wifi Broken window Rude behaviour for reception

    Travel Month: Jul 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    1.0

    Worst ever hotel

    vikas k.couple

    Unhygenic....Dirty Bed Sheets, Smelly Corridors, No toiletry, u feel like vomiting when go inside the room....no room service.....

    Travel Month: Jul 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    1.0

    Terrible Stay

    addy a.

    There was no food Staff was rude and abusive also The manager at reception has no manners and was looking drunk Talking abt room it was terrible there was water leaking in washroom bedsheets was dirty and stinky There was nuts and light was going after every 5 mins after calling at reception he gets angry and say generator is not working nd was rude There was no plates or anything It was terrible even the people who last stayed wrote at blinds of washroom BAD HOTEL BAD STAFF!

    Travel Month: Jul 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    1.0

    Terrible Stay

    addy a.

    There was no food Staff was rude Talking abt room it was terrible there was water leaking in washroom bedsheets was dirty and stinky There was nuts and light was going after every 5 mins after calling at reception he gets angry and say generator is not working nd was rude There was no plates or anything

    Travel Month: Jul 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    4.0

    good

    ankit s.couple

    Room was clean and hygienic. However there were some spots in lobby which needs improvement. The staff was also co operative and well behaved

    Travel Month: Jul 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    2.0

    would not recommend at all

    akash s.family

    Hot water wasn't available, extra bed was stiff as a rock and gave us bedsheet instead of a blanket

    Travel Month: Jul 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    1.0

    Terrible Stay

    avi s.group

    Yes, I would say that you should not book Keka Devi Hotel online, it is a very stupid hotel, there is no toilet sheet, the water that you showed in their photos, the swimming pool is Ola, there is nothing in that hotel, sir, it is very cold, the whole Ganga is very cold, I went there yesterday and booked a room, it was a mistake, I booked a good room and sat down, it is very bad, there is no management, nothing is good, don't book it

    Travel Month: Jun 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    1.0

    very bad royal vitana

    bhupinderpal s.couple

    room is dirty very bad condition in room , bathroom not proper working electrical items very bad condition

    Travel Month: Jun 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    2.0

    Poor Stay

    mohd r.family with 1 kid

    The location was easily reachable, but the rest of the things in the hotel were very terrible like hotel room, bed sheets washroom etc also no additional staff was available

    Travel Month: Jun 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

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    5.0

    Excellent Stay

    simran s.

    hotel room and invorment excellent nice staff and loyal staff with custmer i lost my earphone in hotel they help me to find my earphone thats why i see that staff loyal and sweet

    Travel Month: Jun 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    2.0

    Poor Stay

    harsimran b.

    Washrooms are not clean Not Clean Bed sheets and pillow covers Bath Towels are not clean Room Refrigerator is not working

    Travel Month: May 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    1.0

    Very Poor Service and unhygienic rooms and washroom

    arjun g.couple

    Washroom was very unhygienic and no shampoo and soaps were there , also no towels were given and when i ask for towel , they give us only one towel for 2 persons and the towel was very old and in very bad condition. Also no response from reception and room service. I called many times but they didn't pick the call . At last I called the on manager number given on then he give me personal number of reception concerned person . Overall , I am very unsatisfied with the hotel services and employees. I will not visit this property again . It was very worse experience.

    Travel Month: May 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

    3.0

    Average Stay

    indervansh s.family

    Not same as images, no rooftop and the surrounding of hotel is not that good , I found insects in room

    Travel Month: Apr 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

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    3.0

    Average Stay

    rishe m.

    Location is good and property is average not maintained as per 3 star standards Entrance of property is very poor Condition of lift is also pathetic

    Travel Month: Apr 2025

    Room: Deluxe Room (Early Check-In, 20 Percent on Spa & 20 Percent Discount on Food)

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