Rooms are good but service worst we forget money and some cards about six thousand in the side
table drawer we just went to market within an half hour we called to hotel staff they said we didn’t find their answer.,but we have no doubt they got our money
Royal Mark has replied on Tue Sep 16 11:32:01 IST 2025
Dear Guest,
Greetings .
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the inconvenience you faced during your stay.
Please be assured that we take such matters very seriously. Our housekeeping team has strict protocols for handling lost and found items, and we conducted a thorough check of the room once we received your call. Unfortunately, we did not find any cash or cards in the drawer or elsewhere in the room.
That said, we completely understand your concern and frustration. While we have no reason to doubt your claim, we kindly request your understanding as we can only respond based on what was found and reported by our team.
We genuinely value your trust and hope this incident will not overshadow your overall impression of our property. Your feedback has been shared with our team to ensure improved communication and transparency moving forward.
If there's anything further we can do to assist or investigate, please do not hesitate to contact us directly.
Warm regards,
Team Royal Mark