The property has received multiple complaints regarding poor facilities, including lack of drinking water, unclean rooms, and broken amenities like basins and toilet seats. Guests noted inadequate management and communication issues, particularly around check-ins and billing. While some staff were mentioned as polite, many felt the overall experience fell short, especially with food services and amenities not meeting expectations. Location was highlighted as a downside, leading to frustration among visitors. Cleanliness and basic comforts appeared to be significant areas needing improvement.