Tent were smaller as expected, food service delayed and missed multiple times, this might be due to the distance of kitchen and the camp however this should hv been managed properly, cost of food and the tent is not up to the mark, no other amenties or facilities were included with the stay. No barbeque, delay in bonfire ruined the camping, staffs are good and polite but things are delayed due to the distance of main area and camping so would suggest to make kitchen near the camp area or to add more staffs.
Rivercrest Camping has replied on Fri Jul 05 10:25:30 IST 2024
Thank you for sharing your feedback regarding your recent stay at our resort. We sincerely apologize for the challenges you experienced during your time with us.
We regret that the size of the tents and the delays in food service did not meet your expectations. We understand how crucial timely service is to ensuring a pleasant stay, and we apologize for any inconvenience caused by the distance between the kitchen and the camp area. Your feedback is valuable, and we will review our operational setup to improve efficiency and minimize delays in the future. Your suggestion to relocate the kitchen or increase staff will be carefully considered as we strive to enhance our service standards.
We also apologize if the cost of food and accommodations did not align with your expectations. Please know that we continuously assess our pricing to ensure it reflects the value we aim to provide.
Regarding amenities, we regret any disappointment caused by the absence of a barbeque and delays in the bonfire. Your comments highlight areas where we need to improve, and we will take immediate steps to address these shortcomings.
On a positive note, we are pleased to hear that our staff left a positive impression with their courtesy and professionalism. Providing excellent service is a priority, and we appreciate your recognition of their efforts.
Once again, we apologize for any inconvenience caused and appreciate your constructive feedback. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.