We visited the property with high expectations, drawn by its excellent reviews and an impressive rating of over 4.7. Unfortunately, the experience turned out to be quite underwhelming.
The property itself is rather ordinary. One of the rooms allotted to us had a leaking ceiling, which became apparent as soon as it began to rain shortly after our check-in. Although the staff responded and arranged an alternative room within 30 minutes, the replacement room lacked a proper door bolt, raising concerns about safety and privacy.
The most disappointing aspect, however, was the accessibility. The property is located approximately 1 km from the main road, accessible only via a very narrow lane. The road is so tight that it becomes extremely difficult—if not impossible—for two vehicles to pass each other. This makes commuting in and out of the hotel particularly stressful. Once checked in, guests may feel restricted from leaving the premises until checkout due to the tense and inconvenient approach road.
On a positive note, the staff was courteous and helpful throughout our stay, and the food quality was commendable.
While the service and dining were appreciable, the overall experience did not match the high expectations .
Pristine Edge, Kasauli has replied on Wed Jun 11 13:36:57 IST 2025
Dear Guest, Thank you for taking time to share your detailed experience with us. We're truly sorry to hear that your stay did not meet the expectations you had based on our rating and reviews. We understand how disappointing it must have been to encounter the leaking celling and safety concerns, and we sincerely apologize for the inconvenience caused. While our team acted swiftly to address the issue, we recognize that it should not have occurred in the first place.
Regarding the approach road, we acknowledge that the narrow access can be challenging. While peaceful setting of our property is something most guests appreciate, we understand it may not suit everyone's travel preferences and we'll continue exploring ways to improve this aspect of the guest experience.
On a positive note we're glad to know our staff's courteous service and the quality of food stood out during your stay. Your feedback is invaluable and help us improve in the areas that matter most to our guests.
We hope to have the opportunity to welcome you back for a more seamless and comfortable experience in the future.