Beware: No Pride in The Pride Hotel, Udaipur
Our stay at The Pride Hotel in Udaipur on November 2, 2024, was an absolute disappointment. My sister, a fellow physician, and I booked a suite expecting a comfortable experience but were met with a series of unacceptable issues.
Room Disasters:
The AC was not working, the bathroom door wouldn't close, and the bathroom felt like a sauna with no airflow. Bedding was dirty, lights flickered on and off, and the bed was extremely uncomfortable.
Food Fiasco:
The staff brought out incorrect orders, and the breakfast buffet was utterly bland. The pervasive fish smell in the restaurant and hallways is intolerable, especially for vegetarians.
Service Shortcomings:
The front desk manager took two calls to respond to room issues, changing our room late at night. Housekeeping was slow, taking over an hour to replace stained bedding.
Unbelievably Disrespectful Management:
When asked for a discount due to the myriad issues, we were insultingly offered a mere 20% off a ₹300 food bill. General Manager Debashish was dismissive and rude, even claiming their mattresses were the "best in the world." His condescending and arrogant attitude was beyond belief and utterly disrespectful. We travel all over the world on Medical Conferences and this is not the best mattress in the world. To even imagine that comment was all he chose to address by yelling at me, shows an utter disregard to service or even common decency.
The root of this hotel's problems lies in its management. If The Pride Hotel wishes to salvage its reputation, the manager, Debashish, should be terminated immediately. His behavior is unacceptable and detrimental to the establishment's success.
I strongly urge you to avoid The Pride Hotel until substantial changes are made. Keep your own pride intact and choose another place to stay.