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You are booking hotel for more than 30 days
Opulent Clifftop Estate Resort in Nohsithiang Village
Review Of Polo Cherrapunjee Resort
Cherrapunji, Cherrapunji
User Rating & Reviews
- everyone
- women
- group
- couple
- solo
- business
- family
Very Good
918 Ratings, 542 Reviews
Last 10 Customer Ratings (Latest First)
- 5
- 4
- 3
- 4
- 5
- 4
- 5
- 5
- 5
- 5
Reviews Summary
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This property boasts a stunning location with breathtaking views of the Seven Sisters Falls, creating a serene atmosphere for relaxation. Guests rave about the courteous staff and the exceptional breakfast buffet, alongside delightful evening live music and bonfires. The infinity pool is also a major highlight, perfect for unwinding while enjoying spectacular surroundings. Though some have pointed out areas for improvement, such as room sizes and food pricing, the overall positive experience speaks volumes about its charm and hospitality.
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Positive first
5.0
Excellent Stay
bedanga g.
Polo Orchid was a great stay. Hospitality, rooms and service was quite good. Rooms had great view. Check in check out was smooth. Overall great experience
Room: Sohra Family Suite
Polo Cherrapunjee Resort has replied on Tue Sep 09 17:10:11 IST 2025
Dear Guest, Greetings from Polo Cherrapunjee Resort!! Thank you for classifying Polo Cherrapunjee Resort. Your feedback is indeed very important to us in order to mould our services to satisfy your needs. It was certainly a pleasure for us to be of service to you. We look forward to welcoming you again soon. Best regards, Team Polo Cherrapunjee Resort.
5.0
Excellent Stay
nayan j.family with 1 kid
Ambience was quite amazing with good behaviour of all hotel support staff. Food provided was also exceptional mainly the buffet breakfast. Will be recommended to my other family members and friends. Thank Ambience was quite amazing with good behaviour of all hotel support staff. Food provided was also exceptional mainly the buffet breakfast. Will be recommended to my other family members and friends. Thanks
Room: Rain Forest Suite with Jacuzzi
Polo Cherrapunjee Resort
Dear Guest, Greetings from Polo Cherrapunjee Resort!! Thank you for your wonderful review! We’re delighted to hear that you enjoyed the ambience, the hospitality of our support staff, and especially the buffet breakfast. Your kind words truly motivate our team to keep delivering exceptional experiences. It means a lot to us that you would recommend us to your family and friends — that’s the highest compliment we could receive. We look forward to welcoming you and your loved ones again soon! Best regards, Team Polo Cherrapunjee Resort.
5.0
Best Hotel in North East Region.
ajay v.family
Excellent location . We can see seven sisters water fall from our room. Food quality is excellent. Amenities are ok. They can add indoor pickle ball, cricket & badminton court . Service was excellent.
Room: Waterfall Deck Suites (With Balcony)
Polo Cherrapunjee Resort
Dear Guest, Greetings from Polo Cherrapunjee Resort!! Thank you so much for your valuable feedback and for choosing to stay with us at Polo Cherrapunjee Resort! 🌿 We’re delighted to hear that you enjoyed the excellent location and the stunning view of the Seven Sisters Waterfall right from your room — it's truly one of nature’s finest gifts. We’re also glad you appreciated the food quality and our service team, who strive to make every guest feel at home. Thank you for your thoughtful suggestions regarding indoor games like pickleball, cricket, and badminton. We genuinely appreciate your input and will certainly take it into consideration as we continue to enhance our guest experience. We hope to welcome you back soon for another refreshing and memorable stay in the heart of Cherrapunji! ☁️🍃 Best regards, Team Polo Cherrapunjee Resort.
4.0
not worth the price
nishad h.couple
I was very disappointed with my stay. The price of the room was extremely high, and unfortunately, it did not live up to expectations. The in-room swimming pool was dirty and clearly not well-maintained, which was very off-putting. Additionally, the food was overpriced, making the overall experience feel like poor value for money. Definitely not worth the cost.
Room: Waterfall Pool Suite (Private Plunge Pool)
Polo Cherrapunjee Resort has replied on Tue Aug 19 14:12:41 IST 2025
Dear Guest, Greetings from Polo Cherrapunjee Resort!! Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience in Cherrapunjee did not meet your expectations. We sincerely apologize for the condition of the in-room swimming pool and your concerns about pricing. Cleanliness and value are top priorities for us, and it's disappointing to know we fell short during your stay. Please be assured that we are addressing these issues with our team to prevent future occurrences. Your feedback is invaluable in helping us improve, and we hope you might consider giving us another opportunity to provide a better experience in the future. Best regards, Team Polo Cherrapunjee Resort.
4.0
Good Stay
sajid z.couple
food was excellent room experience could have been better given the price per night tv didn’t work room landline didn’t work couldn’t connect to reception neither restaurant had to go out physically asked for extra drinking water after dinner in room which was brought only in the morning..so overall experience was good could have been better
Room: Orchid Room
Polo Cherrapunjee Resort has replied on Thu Aug 07 10:32:44 IST 2025
Dear Guest, Greetings from Polo Cherrapunjee Resort!! We extend our heartfelt appreciation to our esteemed guests for choosing to stay with us, delighting in our culinary offerings, and generously sharing their valuable feedback. Your insights are invaluable in our commitment to improvement. We eagerly anticipate the pleasure of welcoming you back for another memorable experience, and we sincerely thank you for the thoughtful suggestions you shared, which help us serve you better. Best Regards, Guest Relations Team
3.0
Average Stay
jaswinder p.
Room ac was not working, was fixed after multiple complaints. Jacuzzi button was not working , touch panel was bad.
Room: Rain Forest Suite with Jacuzzi
4.0
Nice
t l.group
Its nice and pleasure. Quite relaxing👍🏻 love to see nice staffs and appreaciated their excellent hospitality. Love Jenni Lyngdoh & co ...she's adorable and excellent in hospitality
Room: Dew Drop Cottage with Bathtub
5.0
Polo Orchid...Cherrapunji..
plaban k.family
Location, amenities were great. Very polite and courteous staff. Superb food and chef too was great.
Room: Orchid Room
1.0
Terrible Stay
vaibhav s.
Bad food and room condition was not good. Basically room was stinking and very weird rules of the property irritated us. I came with my friend and he was also not satisfied with the stay. We too work in a travel company and this kind of service was seriously not expected
Room: Orchid Room
4.0
Good Stay
mehedi h.family with 2 kids
5
Room: Waterfall Pool Suite (Private Plunge Pool)
4.0
Good Stay
simardeep s.
The overall ambiance of the resort is good and family friendly, however the room needs renovations. The cost paid for the rooms is not at par with the amenities provided. The private pool in our room was very basic and un maintained and needs an overhaul.
Room: Log Hut Cabin with Plunge Pool
Polo Cherrapunjee Resort has replied on Fri Jul 11 11:14:31 IST 2025
Dear Guest, Greetings from Polo Cherrapunjee Resort!! Thank you for taking the time to share your feedback with us. We’re pleased to know that you appreciated the overall ambiance of the resort and found it to be family-friendly. We sincerely regret that certain aspects of your stay did not meet expectations, particularly with regard to the room condition and the private pool. Your comments are valuable to us, and we take them seriously. Please be assured that we are actively reviewing our facilities and working on necessary renovations to enhance the guest experience and ensure that the amenities reflect the value our guests deserve. We truly appreciate your honest feedback as it helps us improve. We hope to have another opportunity to welcome you back with a better and more satisfying experience. Best regards, Team Polo Cherrapunjee Resort.
3.0
phased problems
ritesh r.group
Some facilities are not good like a network problem telephone are not working i have to go on reception atleast 300 m away from room
Room: Waterfall Deck Suites (With Balcony)
5.0
Excellent Stay
rishi r.
The location is impeccable and staff appears to be adequate too. The facilities seem satisfactory. The beverages and cocktails were good, though there is room for improvement in the food sector. A more extensive breakfast spread would be more in line with what one would expect from a five star.
Room: Sohra Family Suite
Polo Cherrapunjee Resort
Dear Guest, Greetings from Polo Cherrapunjee Resort!! Thank you for sharing your detailed feedback following your recent stay at Polo Cherrapunjee Resort. We’re pleased to know you found our location impeccable and appreciated the service and facilities offered. It’s great to hear that you enjoyed our beverages and cocktails — your compliments have been shared with our team. We also sincerely value your constructive feedback regarding the food and breakfast spread. Guest input plays a vital role in helping us improve, and your suggestions have been passed on to our culinary team for review and enhancement. We hope to welcome you back again soon, and we look forward to providing you with an even better experience on your next visit. Best regards, Team Polo Cherrapunjee Resort.
4.0
nice experience
sheetal s.couple
Best view from the room, location of the property is also very good. Had a great experience.........
Room: Orchid Room
2.0
Poorly maintained, horrible rooms, no WiFi, no Network
abhinav s.group
Rooms were dirty, bathtub was non-functional and had dirt stains on it, the intercom was not working and we were given mobile numbers to contact for room service or housekeeping, who did not answer at all. The rooms did not get any network and the Wi-Fi was down for 3 days consecutively. The staff at reception did not know when it would work at all. The swimming pool had people jumping inside without costume and eating. The property has great views of the Seven Sisters fall, but is not worth the premium at all.
Room: Orchid Room
5.0
Excellent Stay
syed m.family with 1 kid
We had an absolutely amazing experience at Polo Orchid Resort, Cherrapunji. We stayed in the Waterfall Pool Suite, which offered a breathtaking direct view of the Seven Sisters Falls and came with a private heated plunge pool — perfect for relaxing at any time of day. The hospitality and service were top-notch. Special thanks to Mr. Suprayu, Mr. MacDonald, and the courteous staff at the Sohra House Restaurant and Spa Centre. They made sure every moment of our stay was smooth and enjoyable. What touched us most was how the team went above and beyond to care for our 1-year-old baby. They provided complimentary milk and freshly prepared infant meals like khichdi whenever we needed, without us even having to ask twice. That level of thoughtfulness and warmth is rare and deeply appreciated. The food was delicious, especially the variety at Sohra House. We also loved the floating breakfast experience — peaceful, scenic, and perfect for unwinding in the private pool. The entire property is clean, peaceful, and beautifully maintained. Whether you’re a couple or a family, this is a perfect place to disconnect from the chaos and reconnect with nature and your loved ones. I would highly recommend Polo Orchid Resort to anyone visiting Cherrapunji. From natural beauty to warm-hearted hospitality — everything was truly five-star. Thank you to the entire team for making our trip so memorable.
Room: Waterfall Pool Suite (Private Plunge Pool)
4.0
Good experience but SPA is not good
amit c.family
Location is excellent but service is not up to the mark, SPA is not at all good. Rooms are excellent.
Room: Waterfall Deck Suites (With Balcony)
Polo Cherrapunjee Resort has replied on Tue Jun 24 10:31:05 IST 2025
Dear Guest, Greetings from Polo Cherrapunjee Resort!! Thank you for taking the time to share your feedback. We're glad to know you enjoyed our prime location and appreciated the comfort and quality of our rooms. We're truly sorry to hear that our service and spa experience did not meet your expectations. Your comments have been noted and shared with the concerned teams, and we are actively working on improving these areas to serve our guests better. We hope you'll consider visiting us again so we can provide you with a more seamless and enjoyable stay. Best regards, Team Polo Cherrapunjee Resort.
5.0
Excellent Stay
rupesh s.family with 3 kids
Bahut achi property hai food and location very good
Room: Waterfall Pool Suite (Private Plunge Pool)|Waterfall Deck Suites (With Balcony)
Polo Cherrapunjee Resort has replied on Mon Jun 23 11:34:07 IST 2025
Dear Guest, Greetings from Polo Cherrapunjee Resort!! Thank you for your kind feedback. We’re delighted to know you enjoyed our property, food, and location. Your appreciation means a lot to us and encourages our team to continue delivering great experiences. We look forward to welcoming you again soon! Warm regards, Team Polo Cherrapunjee Resort.
4.0
Good stay Nice location
ranjith.couple
We had a nice stay. The view is good overlooking the seven sisters fall. The compound could be kept clean which interrupts with great view of the valley.
Room: Log Hut Cabin with Plunge Pool
Polo Cherrapunjee Resort
Dear Guest, Greetings from Polo Cherrapunjee Resort!! Thank you for sharing your feedback with us. We're glad to hear that you had a nice stay and enjoyed the beautiful view overlooking the Seven Sisters Falls—it’s truly one of the highlights of our location. We also appreciate your constructive feedback regarding the cleanliness of the compound. Please accept our sincere apologies for any inconvenience this may have caused. We take your comments seriously and will work with our team to ensure the surroundings are better maintained to enhance the overall experience for all our guests. Your input helps us improve, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. Best regards, Team Polo Cherrapunjee Resort.
5.0
Excellent Stay
surabhi d.family
lovely food , beautiful rooms , friendly staff and the view is outstanding from every corner of the property
Room: Waterfall Deck Suites (With Balcony)
Polo Cherrapunjee Resort has replied on Mon Jun 09 11:25:47 IST 2025
Dear Guest, Greetings from Polo Cherrapunjee Resort!! Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our lovely food, beautiful rooms, and the outstanding views from every corner of the property. It's always our goal to provide a memorable experience, and we're delighted that we succeeded in making your stay special. We look forward to welcoming you back for another exceptional visit. Best regards, Team Polo Cherrapunjee Resort.
