I stayed in this hotel for 5 nights, location is slightly off road for first-timers but closer to market. Staff is very cooperative, they helped on multiple accounts, the campus is also very beautiful. However, there is one cache this hotel has two buildings and I was put in Old one as I was told new one is very expensive (double) so be sure what you are exactly booking. Food quality is good but Tea and Coffee quality are not that good. Another thing no Tea / Coffee kettles in the room and no Tea/coffee service in the room. Once again staff is very loving, caretaking, soft-spoken and can be trusted 100%
Padma Guest House has replied on Fri Nov 08 13:15:34 IST 2024
Dear Viraj Khandalkar,
Thank you so much for sharing your detailed feedback with us. We truly appreciate your insights, and we're glad to hear that you had a pleasant overall experience during your 5-night stay.
We’re happy that our staff was able to assist you and that you found the campus beautiful and peaceful. It’s also wonderful to hear that you enjoyed the quality of our food and felt well taken care of by our team. Your kind words about our staff mean a lot to us, and we’ll be sure to pass them along.
We also appreciate you bringing up the points regarding the room and tea/coffee service. We're sorry for any confusion about the building assignment, and we’ll be sure to clarify the details better for future guests to ensure expectations are fully met. We also take note of your comments about the tea and coffee quality, as well as the absence of kettles in the room. We’ll be looking into ways to improve these aspects for a more comfortable experience.
Your feedback is invaluable in helping us enhance our services. We would love to welcome you back in the future and will ensure that we address these areas for improvement.
Thanks once again for your thoughtful review, and we look forward to serving you again soon!
Best regards,
Team Padma Ladakh