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Review Of Maurya Royal

Khilanganj, Sasaram | 9 minutes walk to Sher Shah Suri Tomb

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.2
    Good

    298 Ratings, 131 Reviews

    excellent
    29%
    very good
    24%
    average
    17%
    poor
    12%
    bad
    17%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 2
    • 1
    • 4
    • 1
    • 3
    • 1
    • 3
    • 1
    • 1

    Rating Categories

    • Location3.2
    • Cleanliness3.3
    • Room3.9
    • Value For Money3.5
    • Food2.3
    • Facilities2.5
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    Reviews Summary

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    The property has a mix of reviews highlighting both good aspects and areas needing improvement. Guests appreciated the decent service and polite staff, particularly praising Nitesh and other team members. Cleanliness and maintenance were recurring issues, with multiple mentions of dirty rooms and inadequate bathroom facilities. While some guests enjoyed the food, others found it lacking in quality. The location, although central, faced complaints regarding noise and parking difficulties. Overall, experience varied widely among visitors.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    hajarilal s.group

    rooms were in bad condition no hygiene at all Couldn't sleep all night from the smell

    Travel Month: Sep 2025

    Room: Executive Room

    1.0

    Not for Family and business travelers

    rahul.business

    This is a very bad hotel. The service here is not good at all and this hotel is not at all suitable for family or business travellers. And the food here is also unhygienic. I had the worst experience in this hotel.

    Travel Month: Aug 2025

    Room: Executive Room|Luxury Room

    3.0

    Average Stay

    ratnesh k.

    Lack of proper cleanliness, room service and quality of food.

    Travel Month: Aug 2025

    Room: Luxury Room

    1.0

    Terrible Stay

    alok k.business

    Unfortunately the said property is align with our system. So I had no other option left. Cleaning and Manager behavior was terrible. I will never ask anyone to stay there Unfortunately the said property is align with our system. So I had no other option left. Cleaning and Manager behavior was terrible. I will never ask anyone to stay there.

    Travel Month: Aug 2025

    Room: Luxury Room

    Maurya Royal has replied on Sun Aug 24 13:47:39 IST 2025

    Dear Mr. Alok Kumar, We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback regarding cleanliness and staff behavior is very concerning, and we assure you that immediate steps are being taken to address these issues with our housekeeping and management teams. Your comfort and satisfaction are very important to us, and we deeply regret that we fell short of your expectations this time. We would be grateful if you could give us another opportunity in the future to serve you better. Warm regards, Sonu kumar back office Hotel Maurya Royal

    1.0

    Terrible Stay

    ankit c.

    Room ka ac khrb tha Room ka Jamin clean nhi ttha Room ma garmi bahut tha bathroom ma sabun nhi tha Room ma khangi nhi tha

    Travel Month: Aug 2025

    Room: Luxury Room

    Maurya Royal

    Dear Mr. Ankit Choudhary, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused during your stay. The issues related to AC, cleanliness, and bathroom amenities have been taken up with our housekeeping and maintenance team to ensure they are not repeated. We value your trust and assure you of a much better experience on your next visit. Warm regards, back office Hotel Maurya Royal

    5.0

    Excellent Stay

    amit k.couple

    recently stayed at this hotel and had a wonderful experience. The staff was warm, welcoming, and always ready to help with a smile. The rooms were clean, spacious, and well-maintained, offering all the necessary amenities for a comfortable stay. The location was convenient, close to key attractions and public transport. I especially enjoyed the delicious breakfast buffet with a wide variety of options. The ambiance was peaceful, making it perfect for both work and relaxation. Overall, it was a great value for money, and I would definitely recommend this hotel to anyone looking for a pleasant and hassle-free stay

    Travel Month: Jun 2025

    Room: Executive Room

    Maurya Royal has replied on Tue Aug 19 14:24:59 IST 2025

    Dear Mr. Amit Kumar Singh, Thank you so much for your wonderful review and perfect rating. We are delighted to know that you had a comfortable and memorable stay with us. Your kind words about our staff, cleanliness, amenities, and breakfast buffet mean a lot to us. It is always our priority to provide our guests with the best experience, and we are glad we could meet your expectations. We truly appreciate your recommendation and look forward to welcoming you back for another excellent stay. Warm regards, Hotel Maurya royal

    5.0

    overall good

    amit k.couple

    good experience at all , staffs are very friendly and helps alot, room was cleen good experience at all , staffs are very friendly and helps alot, room was clean

    Travel Month: Jul 2025

    Room: Luxury Room

    Maurya Royal has replied on Tue Aug 19 14:26:07 IST 2025

    Dear Mr. Amit Kumar Singh, Thank you for your kind words and perfect rating. We’re delighted to know you had a good experience and found our staff friendly and helpful. Your appreciation for our cleanliness and service motivates us to do even better. We look forward to welcoming you again soon. Warm regards, Hotel Maurya royal

    2.0

    Very bad the staff talks nonsense. It seems as if we went there for free.

    raj l.couple

    Staff beverage service It is very cold and terrible. No one has manners to talk. No one gives any relief to the guests..

    Travel Month: Aug 2025

    Room: Luxury Room

    Maurya Royal has replied on Tue Aug 19 14:27:47 IST 2025

    Dear Guest, We sincerely apologize for the unpleasant experience you had during your stay. Your concerns regarding staff behavior, service, and cleanliness have been taken very seriously and shared with our team for immediate corrective action. Guest comfort and respect are our top priorities, and we regret falling short of your expectations. We value your feedback and assure you of a much better experience on your next visit. Warm regards, Hotel Maurya royal

    1.0

    If you are visiting with a couple then filling bad

    rajnish u.couple

    1/5 stars* "Very disappointing experience at this hotel. The receptionist insisted on holding my original Aadhar card till checkout, refused to scan and verify via mobile. No glass facility for drinking water, despite multiple requests. TV not recharge after many requests. over all the receptionist and others behaviour is not good. Poor service and unnecessary rules. Not recommended."

    Travel Month: May 2025

    Room: Executive Room

    Maurya Royal

    Dear Mr. Rajnish Upadhyay, We sincerely apologize for the inconvenience you faced during your stay. Your feedback is very important to us. Holding original ID cards is not a standard policy, and we will investigate why this happened to ensure it does not recur. We’re also sorry for the issues related to drinking water glasses and TV service – this falls short of our service standards. Your concerns are being taken seriously, and we are working with our team to improve these areas immediately. We truly value your feedback and hope you will give us another chance to serve you better in the future. Warm regards, sonu kumar Hotel Maurya Royal

    2.0

    Poor Stay

    rajnish u.

    1/5 stars* "Very disappointing experience at this hotel. The receptionist insisted on holding my original Aadhar card till checkout, refused to scan and verify via mobile. No glass facility for drinking water, despite multiple requests. TV not recharge after many times requests. Poor service and unnecessary rules. Not recommended."

    Travel Month: Jun 2025

    Room: Luxury Room

    Maurya Royal

    Dear Mr. Rajnish Upadhyay, We sincerely apologize for the inconvenience you faced during your stay. Your feedback is very important to us. Holding original ID cards is not a standard policy, and we will investigate why this happened to ensure it does not recur. We’re also sorry for the issues related to drinking water glasses and TV service – this falls short of our service standards. Your concerns are being taken seriously, and we are working with our team to improve these areas immediately. We truly value your feedback and hope you will give us another chance to serve you better in the future. Warm regards, sonu kumar Hotel Maurya Royal

    5.0

    Appreciate

    chetan c.family with 1 kid

    We had a wonderful stay at hotel! The staff were incredibly friendly and helpful, especially the front desk team. Our room was clean, spacious, and had a great view. The location was perfect for exploring the city, and the breakfast buffet was delicious. We will definitely be back!"

    Travel Month: Jun 2025

    Room: Executive Room

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    Maurya Royal has replied on Thu Jul 03 12:36:47 IST 2025

    Thank you so much, Mr. Chetan, for your kind words and the excellent 5-star rating! We’re truly happy to hear that you had a wonderful stay at our hotel. It’s great to know you appreciated the cleanliness, the location, and especially the support from our front desk team. Your satisfaction is our top priority, and such feedback motivates us to keep delivering our best. We look forward to welcoming you again soon. Thank you for choosing our hotel!

    2.0

    Poor Stay

    amjad a.

    Room is very massive 2much poor managment

    Travel Month: May 2025

    Room: Luxury Room

    Maurya Royal

    Dear Mr. Amjad Ali, Thank you for your review. We sincerely apologize for the inconvenience you experienced during your stay. We understand your concerns regarding the room and management, and we truly regret that we did not meet your expectations. Your feedback is valuable to us and has been forwarded to the concerned departments to take immediate corrective action. We are committed to improving our services and providing a better experience for our guests. We hope to have the opportunity to welcome you again and serve you better in the future. Warm regards, Hotel Management sonu kumar

    2.0

    Poor Stay

    ravi r.solo

    dirty bedsheets, used towel in the bathroom, AC vent broken due to which the direction could not be diverted anywhere, one fan had fixed speed set to max, TV not working even after complaining about it. Breakfast only had one paratha which took about 20+ mins. the fruits provided where from past few days taken out from freezer and directly served. it was already going bad.

    Travel Month: May 2025

    Room: Executive Room

    Maurya Royal has replied on Fri May 09 17:19:44 IST 2025

    Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay with us. We are extremely sorry to hear about the condition of the bedsheets and towel provided, as well as the issues with the AC vent, fan, and television. This does not reflect the standard of service we strive to maintain. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. We also apologize for the delay and limited options in breakfast service, as well as the quality of the fruits provided. This falls short of our commitment to providing a comfortable and satisfying experience, and we are taking steps to ensure that our food quality and kitchen operations are improved promptly. We deeply regret the discomfort caused and hope you will consider giving us another opportunity to serve you better in the future. If you choose to stay with us again, we would be happy to ensure your experience is vastly improved. Warm regards, Sonu Kumar Hotel Maurya Royal

    5.0

    nice place hotal

    prince s.group

    nice place need & clean room bathroom need clean 🫧 🪥🫧 couples stay nice place hotal magnment is good

    Travel Month: Apr 2025

    Room: Luxury Room

    Maurya Royal has replied on Sat May 03 16:08:44 IST 2025

    Dear Prince Singh, Thank you for your 5-star rating and for choosing to stay with us! We’re glad you found our hotel to be a nice place with neat and clean rooms. Your feedback about the bathroom cleanliness is noted, and we’ll work on improving it further. We’re happy to hear that couples enjoy staying with us and that you appreciated our hotel management. Looking forward to welcoming you again soon! Warm regards, Hotel maurya royal

    2.0

    Poor Stay

    vivek r.

    facilities very poor and staff behaviour very worse

    Travel Month: Apr 2025

    Room: Executive Room

    Maurya Royal has replied on Sat May 03 16:11:50 IST 2025

    Dear Vivek Raj, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the inconvenience caused by the facilities and the behavior of our staff. Your concerns are very important to us, and we are addressing them seriously with the team to ensure improvements are made. We value every guest’s experience and hope to have the opportunity to provide you with a much better stay in the future. Warm regards, Hotel Management Team

    2.0

    Bad

    anil k.business

    This is a worst hotel regarding all types of services. Neither reception is responding nor room services are responding. People's are very casual in all approach. Breakfast is not up to mark.

    Travel Month: Feb 2025

    Room: Luxury Room

    Maurya Royal has replied on Sat May 03 16:26:14 IST 2025

    Dear Anil Kumar Singh, We sincerely apologize for the disappointing experience you had during your stay. We are truly sorry that you faced issues with both the reception and room services, as well as the quality of breakfast. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made promptly. We hope you will give us another opportunity to serve you better in the future. Warm regards, Hotel Maurya royal

    5.0

    Excellent Stay

    rudra p.

    very good service. thankuu so much... 🧡

    Travel Month: Feb 2025

    Room: Luxury Room

    Maurya Royal

    Dear Rudra Pratap Singh, Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had an excellent stay and appreciated our service. Your satisfaction means a lot to us. 🧡 We look forward to welcoming you again soon! Warm regards, Hotel Maurya royal

    5.0

    Excellent Stay

    subhajit g.couple

    I was not expecting this but i am really happy with the services which was provided by marya royal highly recommendable hotel in sasaram food staff everything was good

    Travel Month: Jan 2025 (4-Night Stay)

    Room: Luxury Room

    Maurya Royal has replied on Mon Feb 10 15:43:08 IST 2025

    Dear Subhajit Ghosh, Thank you for your kind words and for taking the time to share your experience! We are thrilled to hear that you had an excellent stay at Marya Royal. Your appreciation for our services, food, and staff motivates us to keep delivering the best hospitality. We truly appreciate your recommendation and look forward to welcoming you again soon! Best Regards, Hotel Maurya Royal

    4.0

    Nice

    vikas k.business

    Room was decent and in house restaurant is good, room and bathroom is clean and handwash provided in bathroom.

    Travel Month: Jan 2025

    Room: Luxury Room

    Maurya Royal has replied on Mon Feb 10 15:46:57 IST 2025

    Dear Vikas Kumar, Thank you for sharing your feedback! We're glad to hear that you found the room decent and enjoyed our in-house restaurant. Cleanliness and comfort are our priorities, and we appreciate your recognition of our efforts. We look forward to welcoming you again and striving to make your next stay even better! Best Regards, Hotel Maurya Royal

    1.0

    not good

    super k.business

    wash room,room ,bed not clean ,not good for family,wash room,room ,bed not clean ,not good for family,

    Travel Month: Dec 2024

    Room: Luxury Room

    • user photos

    Maurya Royal has replied on Sat May 03 16:15:53 IST 2025

    Dear Super King, We sincerely apologize for the disappointing experience during your stay. We are very sorry to hear about the cleanliness issues you faced in the room and washroom, and we truly regret that we did not meet your expectations, especially for a family-friendly environment. Your feedback is important to us, and we are taking immediate steps to improve our housekeeping standards. We hope to have the opportunity to serve you better in the future. Warm regards, Hotel Maurya royal

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