I had an extremely disappointing experience at this hotel, which is vastly overhyped and fails to deliver even the basic standards of hospitality. Despite its reputation, our stay was marked by poor service, unhygienic conditions, and discriminatory behavior that left us feeling deeply unwelcome.
Though we are Tamilians, the hotel staff quickly identified that we were not from Tamil Nadu and began treating us differently. This kind of behavior was both disheartening and unprofessional. It felt like we were judged and categorized based solely on the language we spoke or the way we looked. This bias has no place in the hospitality industry.
We had booked our stay for two nights , expecting a comfortable and decent experience. Instead, we were given an old, poorly maintained room with soiled bedsheets, stained towels, and a disgustingly dirty bathroom. It was clear the room had not been properly cleaned or prepared for guests. For the price we paid, this level of quality was absolutely unacceptable.
We were so disappointed with the room condition and the attitude of the staff that we decided to vacate the hotel after just one night. However, the most frustrating part of the entire experience was that we received no refund, not even partial. We raised this issue with MakeMyTrip, through whom we made the booking, but they also failed to support us or help secure a refund. This left us feeling cheated and helpless.
To make matters worse, the hotel restaurant charges exorbitant prices for basic food items. We were shocked to see 100 ml of milk priced at Rs. 63. The food wasn’t exceptional, yet the prices were unreasonably high.
Please avoid this hotel at all costs. It appears they are taking advantage of pilgrims and travelers coming to Velankanni to visit the church and meet God, which makes the situation even more upsetting. This is not just poor service—it feels like exploitation.