I had a very disappointing experience with this property booked . We had paid in advance for 3 rooms, but on arrival at midnight, the hotel did not provide the rooms we booked. No prior communication, no apology, and no alternative arrangement was offered, which caused a lot of stress for my family.
Later, when I requested a refund, it was refused on the excuse of a “medicine spill on a bedsheet.” This is unreasonable, as such stains can be cleaned by washing. The hotel did not even bother to contact me directly or share any photos after washing the bedsheet, yet they simply rejected my refund request.
This is highly unprofessional and unacceptable. Instead of addressing their mistake of not giving us the booked rooms, they shifted blame and avoided responsibility. I would strongly advise others to think twice before booking this property.