I recently booked my stay at Luxury Cottages through MakeMyTrip. While the booking process was easy and convenient, my overall experience at the hotel was below expectations.
The first issue I noticed was at the check-in – surprisingly, the staff did not ask for any identification, which raised concerns about the safety and security standards of the hotel.
The room was not clean, with visible dust and lack of proper maintenance. This was disappointing, especially for a place that labels itself as a "luxury" stay. On top of that, the AC was not functioning properly, making the room uncomfortable, particularly during the day.
The food was average in taste – not bad, but not memorable either. However, the prices were unreasonably high for the quality and portion size offered, which made dining at the hotel feel like poor value for money.
The staff were polite and responsive, which was one of the few positives. Despite the other shortcomings, the service team did their best to assist when needed.
My stay at Luxury Cottages was not as pleasant as expected. While the service staff were good, the lack of basic cleanliness, poor AC performance, high food prices, and casual check-in process made it a disappointing experience. I would recommend the hotel management to work on cleanliness, maintenance, and guest safety protocols to improve the overall guest experience.