I am writing to formally address a highly concerning issue regarding our recent stay at lugani's - the corner house b6 3bhk with pvt pool, lonavala from 27th to 29th december, booked under the name vasudha sanghi. The conditions of your property were not only far below acceptable standards but also outright deceptive compared to the marketed portrayal. We were forced to vacate a day earlier due to the deplorable state of the villa. To make matters worse, my mother and brother were severely affected by bed bugs, a direct result of the unsanitary conditions of your property. This is a serious health hazard and reflects gross negligence on your part. Your fraudulent representation of the property and complete disregard for basic hygiene and safety standards has caused both physical and emotional distress. As the owner, i demand an immediate explanation for the appalling state of the property and for you to take responsibility for the health issues caused. If i do not receive a prompt and satisfactory response from you, along with a concrete plan to address this matter and provide adequate compensation for the damages incurred, i will initiate legal proceedings against you without further notice. As a chartered accountant, i am prepared to pursue all avenues necessary to hold you accountable for this negligence and misrepresentation. Consider this email your final opportunity to resolve this matter amicably. Awaiting your urgent response,