On October 5, 2025, at 10:30 PM, I checked into Landmark Hotel and was assigned Room No. 301. The check-in was late at night, and upon entering, I immediately noticed several issues: the room was smelly, the bedsheets were not clean, the air conditioning (AC) was excessively noisy, and the local cable television connection was not working.
When I checked out at 1:00 PM the following day, I reported these issues. I was informed that the staff would only rectify problems after being notified, implying they do not inspect the amenities before assigning a room. This suggests a lack of proactive quality assurance, which is unacceptable.
Breakfast and Extra Charges
* Breakfast: I had paid for breakfast, but only idli and upma were provided. When I inquired, I was told this limited selection was due to low occupancy. I expect a standard, paid breakfast offering regardless of the hotel's occupancy rate.
* Late Checkout Fee: Furthermore, I was charged an extra Rs. 600 for staying one hour past the standard checkout time.
* Direct Booking Information: , the receptionist, stated that had I booked directly through the hotel, they would have provided a 24-hour check-in/check-out time. This suggests that the hotel's agreement and service quality for guests booking
Conclusion and Request for Action
The overall experience and the responses from, the receptionist at Landmark Hotel, were extremely poor.