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Review Of JUNGLECITI HOUSE0123401234

Western Safari Zone, Kaliabor

    User Rating & Reviews

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    4.3
    Excellent

    135 Ratings, 82 Reviews

    excellent
    60%
    very good
    20%
    average
    10%
    poor
    7%
    bad
    2%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 4
    • 3
    • 2
    • 3
    • 4
    • 5
    • 5
    • 5

    Rating Categories

    • Location4.5
    • Cleanliness4.4
    • Food4.3
    • Hospitality4.7
    • Value For Money3.9
    • Facilities4.6
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    Reviews Summary

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    Guests appreciate the clean and well-maintained rooms and the friendly, helpful staff, especially the management. The property stands out for its excellent location close to Kaziranga National Park, offering a serene atmosphere by the river. The food receives positive remarks, with an emphasis on local and organic options. Eco-friendly practices, including a plastic-free environment, add to its charm. Safari arrangements and services are also highly praised, making it a comfortable stay for nature lovers.

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    Positive first
    4.0

    Good Stay

    akula s.loyalty-icon

    The stay was decent, the food, staff, view everything was really good but the rooms infra can be worked on a bit

    Travel Month: Jan 2025

    Room: Executive Room (Outside Seating)

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    1.0

    Terrible Stay

    ayan b.

    Had a terrible experience at jungleciti kazinranga. 1. The room had a leaking toilet. Every-time the toilet flush was used, there was water spillage on the floor. 2. The hotel manager mr. Biku was extremely rude, un co- operative and refused to admit the leaking toilet issue. Even after making videos of the problem and showing him live, he refused to act. Had to insist on talking to the owner for a room change, which happened only the next day. 3. The food was really bad. Very limited breakfast buffet options. The staff refused to serve ala carte at dinner and the dinner buffet was very limited. Had to hire cabs to eat out for both meals. 4. They would forget to switch on the water pump as a result fir both days of my stay, there was temporary water shortage. 5. Over all very bad experience after paying so much of money. Will never recommend this hotel to anyone. They spoil t our entire stay in kazinrangha

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Superior Room with Balcony

    JUNGLECITI HOUSE has replied on Sun Jan 05 21:02:48 IST 2025

    Dear Customer, We deeply regret the inconvenience you have claimed to have faced during your stay. However, we would like to take this opportunity to address several false allegations and clarify the situation. Firstly, the room allotted to you was in accordance with the category you had booked, which was for 2 guests. As you requested, an additional bed was provided for a third person, and the extra charge was accordingly applied. Regarding the issue of the leaking toilet, this was thoroughly investigated by two of our managers and a professional plumber. There was no evidence of any leakage; the water you observed on the floor was due to your usage of the toilet, which resulted in spillage. Furthermore, you refused to allow our team to take pictures or videos of the room, which would have substantiated our findings. We stand by our assessment that the issue was not as you described. Additionally, we would like to address your behaviour during your stay. Multiple guests and staff members reported disturbances emanating from your room, and your conduct was widely described as unruly and disruptive. We were also informed by your taxi driver that you exhibited inappropriate behaviour at the reception. As a hotel, we take the comfort and well-being of all our guests very seriously, and such behaviour is neither expected nor tolerated. We request that you treat our staff with the same respect as we extend to all our guests. Regarding the food, we offer a standard buffet, which includes a three-course meal, and it is designed in line with eco-tourism principles. Unlike large city hotels, we cannot afford to waste food, particularly in a region like Kaziranga National Park, where sustainability is a key concern. Our buffet is reasonably priced at ₹800 per person, which you declined to pay. We are unable to provide an à la carte menu for dinner, as per your request, and we regret that this did not meet your expectations. As for your claims regarding water shortages, we have clear and accurate records from our water system logs, which show that the water levels in our tanks were consistently above 50% throughout your stay. There was no temporary water shortage, as you have falsely stated. We take great care in managing resources to ensure that all guests are properly served, and there was no disruption to the water supply during your time here. Finally, while we understand that you were dissatisfied with your stay, it is important to note that your conduct and false claims do not reflect the values we uphold at our resort. We strive to provide excellent service to all our guests, and we regret that you did not have a pleasant experience. However, we cannot condone the behaviour and false accusations you have made. We encourage you to approach future stays with a more positive and respectful attitude. We trust that this response will clarify any misunderstandings and put your review into proper context. Sincerely, The Management Team Jungleciti Kaziranga

    3.0

    Avg stay at hotel

    arun s.loyalty-iconfamily

    Location is good but it’s a very avg room and hotel. Not much for kids. Food is just okay with not many choices

    Travel Month: Dec 2024

    Room: Executive Room (Outside Seating)

    JUNGLECITI HOUSE has replied on Sun Jan 05 21:07:51 IST 2025

    Dear Guest, Thank you for sharing your feedback. However, we must strongly disagree with your assessment of our property. While we acknowledge that you found our location convenient, we feel your comments about the room and hotel are not a fair reflection of the services we offer. Our rooms are designed to meet the expectations of travellers looking for comfort and a connection with the natural beauty of Kaziranga. We also offer a variety of amenities for children, including guided safaris and family-friendly activities, which you seem to have overlooked. Regarding the food, we provide a carefully curated menu with a variety of options that caters to different tastes, within the context of our eco-tourism philosophy. We are committed to offering high-quality meals while minimising food wastage, in line with our environmental responsibility. We regret if you did not find the food to your liking, but we believe the choices we offer are in line with the unique setting of our resort. We take great pride in maintaining high standards for both our rooms and services, and we would appreciate it if future reviews took these factors into account rather than making misleading claims. Sincerely, The Management Team Jungleciti Kaziranga

    5.0

    Excellent

    pralay r.family

    Excellent is the only words to say. Plastic free resort. No single use plastic and very clean place. Environment friendly global standards in sustainability. Management is very ⚠️cautious.

    Travel Month: Oct 2024

    Room: Superior Room with Balcony

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    5.0

    Lovely stay in Bagori

    dipesh s.couple

    Bagori zone exceptionally great tiger sighting zone. The resort is just a 2 mins away to the ride entry point. The forest is close. Epass services are offered by Jungleciti Hospitality. We booked advance by calling their helpline. fast services and they provided us a great safari guide who made our trip more excited.

    Travel Month: Oct 2024

    Room: Superior Room with Balcony

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    4.0

    Good Stay

    nochet t.loyalty-iconfamily

    The stay was pleasant. Food was ok but it will be good if the menu include more items. The kids enjoyed the breakfast spread.

    Travel Month: Oct 2024

    Room: Executive Room (Outside Seating)

    JUNGLECITI HOUSE has replied on Sun Oct 13 13:02:09 IST 2024

    Dear Customer, thank you for your stay at Jungleciti. We value your comment on adding more menu items. We have created the menu based on the guests demands and the menu which exist is not limited. It has variety of Indian and Continental Foods. We can not add many more items like cities as it is Kaziranga a Jungle Area the as we know the food should be freshly cooked and good. Limited availability of raw materials when need and raw materials are wasted if not used. - Thanks

    5.0

    Excellent Hospitality in Jungleciti.

    group

    I stayed here for two nights the stay was excellent. This place is super eco friendly and recommended for quiet stay just nearby 2 kms distance from the park. Food services are good. Clean place. Extra 5 stars for free glass water bottles.

    Travel Month: Sep 2024

    Room: Executive Room (Outside Seating)

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    4.0

    2 days @jungleciti h

    pallab r.loyalty-iconfamily

    To start with, excellent staff behaviour. Great manager at the reception. Food taste was great during our 2 days stay with family, however availability of certain items like egg, sausage, chicken was compromised. The ambience is good if you are looking for a silent getaway. Ac in both our rooms was a disappointment. I assume the place where the ac's are put up, doesn't make the room cool enough. For a humid summer this could be a major turn off. I appreciate their power back up. Most of the time due to rains there was no electricity, however we were covered at all times.

    Travel Month: Aug 2024

    Room: Executive Room (Outside Seating)

    4.0

    Good experience

    kirti b.family

    Property location is very close to western side. Neat and clean room, polite staff and average food.

    Travel Month: May 2024

    Room: Executive Room (Outside Seating)

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    5.0

    Valu of money

    susanta p.couple

    Property's location is too away from main park and orchid garden, but it's too peaceful and plea-sent location, food, amenities and services also excellent

    Travel Month: Apr 2024

    Room: Executive Room (Outside Seating)

    5.0

    Five star 🌟 services in Jungleciti Kaziranga.

    pushkar.solo

    Five star services in this boutique resort in kaziranga. No plastic it is a plastic free resort sustainable and 100% eco friendly. Go for it. Even the linen reuse program and reuse of towels were done properly here. Food services are excellent. They have their Services in Dubai also.

    Travel Month: Mar 2024

    Room: Executive Room (Outside Seating)

    5.0

    Comfortable stay.

    shailesh g.loyalty-iconcouple

    Excellent property, courteous staff and good service. Food was good. Highly recommended place for comfortable stay.

    Travel Month: Feb 2024

    Room: Premium Room (River View)

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    3.0

    Kaziranga

    anuj.family

    Stay was comfortable hot water was not working no proper management for food and drinks we have booked the premium room river front but they provide normal stay. Location of hotel is very near by *kaziranga national park* river view is nice just reminding the view of farmhouse property is good very few rooms in term of value to money i ll say it is costly stay near by more options are there in cheaper rates

    Travel Month: Jan 2024

    Room: Premium Room (River View)

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    5.0

    Jungleciti continental best resort in kaziranga

    chiyoko.

    Mr. Rajkhowa the manager here is helpful. We enjoyed our stay in jungleciti. Breakfast i had chicken cheese filled sausages and half fry and baked beans. Excellent view from room 103 and 104 direct river face. Wild animal seen across the diphulu river. Five stars. It is a taj hospitality.

    Travel Month: Jan 2024

    Room: Executive Room (Outside Seating)

    5.0

    Excellent bird watching tour in kaziranga

    belen a.

    Best stay and safari experience in kaziranga bagori range. Safari services were excellent, rooms are spacious food facilities are good. Mix cuisine. Recommended. Enjoy

    Travel Month: Jan 2024

    Room: Executive Room (Outside Seating)

    5.0

    Well managed very best resort

    ram k.solo

    The very best tourist facility near the western range kaziranga national park. We enjoyed our stay here. The customer service is excellent. Fresh grown dhani and radish and mustard saagwala curry we loved. They created fresh garden fresh special mix veg for us. The mustard saagwala chicken is a special dish made out of the seasonal mustard saag. Grilled chicken with lemon butter sauce is a great starter. The breakfast is great. We enjoyed the coffee day take away facility in resorts restaurant free during breakfast hours from 5 am they serve breakfast on special request for safari's booked with them. They do not work late night hours but during the day they are divided in to shift working hours during the day time. Pro active management. You will always find a owners representative moving around the resort monitoring the facility. 4. 8 stars from me. Advise : book the jungle safari's only with the resort and enjoy good services. Do not book safari's online through third party or makemytrip it will ruin your experience in kaziranga. Safari drivers of makemytrip are worst they do not come to pickup from resort and unnecessary they create trouble and you will miss breakfast if you book safari from makemytrip. Com or other third party when you are in kaziranga.

    Travel Month: Dec 2023

    Room: Superior Room with Balcony

    4.0

    Good option at kazirabg

    harish d.loyalty-iconfamily

    Comfortable rooms and decent food, especially the indian menu. Conveniently located just about 2km from the western gate into kaziranga.

    Travel Month: Dec 2023

    Room: Superior Room with Balcony

    3.0

    Average Stay

    rakesh k.loyalty-icon

    Resort is right on the national highway. Lots of noise due to traffic. Dining options very limited. Very expensive for the price we paid

    Travel Month: Dec 2023

    Room: Executive Room (Outside Seating)

    5.0

    Excellent place loved our stay

    james c.

    Excellent travel in kaziranga. Jungleciti house kaziranga operated by jungleciti company is the very best in kaziranga. We liked everything that was offered. We have also booked their dubai packages. Jungleciti dubai. Book a vip desert safari in jungleciti dubai.

    Travel Month: Dec 2023

    Room: Executive Room (Outside Seating)

    5.0

    Excellent stay in kaziranga !

    alexandro.

    Excellent place to stay in kaziranga national park. Every amenities we needed were available here. Thanks for the hospitality in the rare remote location of kaziranga.

    Travel Month: Dec 2023

    Room: Executive Room (Outside Seating)

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