We had booked a villa after reviewing the pictures and details provided at the time of booking, made well in advance almost a month prior. However, upon our arrival, we were allotted a completely different villa with significant differences in interiors, layout, and overall ambiance.
When we raised our concern, we were told that all villas are “the same.” This was clearly not the case, as we noticed major variations across the units. Furthermore, we were informed that the villa we had originally booked was given to another group who arrived earlier, even though they had booked only a day before. This explanation was not only unprofessional but also extremely unfair to us as early bookers.
It was very disappointing to realize that despite our early reservation, priority was given to a last-minute booking, seemingly at a higher rate. This kind of practice reflects poorly on the management and undermines customer trust.
We had expected transparency and a commitment to honoring bookings as per the agreement. Unfortunately, this experience has left us dissatisfied
