The property is centrally located, making it convenient for exploring Madurai. Guests noted the spacious rooms and good food quality, especially the breakfast options. However, there are recurring complaints about maintenance issues, like malfunctioning ACs and cleanliness problems in bathrooms. While the staff is generally friendly, the service can be slow at times, and the property could benefit from better housekeeping and mosquito control. Overall, the ambience is decent but requires improvements in upkeep.