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Review Of Hotel The Golden Oak Central by Citrus Prime

Moudhapara, Raipur, Chhattisgarh

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.2
    Good

    74 Ratings, 24 Reviews

    excellent
    24%
    very good
    24%
    average
    22%
    poor
    8%
    bad
    22%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 5
    • 4
    • 1
    • 3
    • 3
    • 1
    • 5
    • 3

    Rating Categories

    • Location3.3
    • Cleanliness3.3
    • Food3.0
    • Value For Money3.0
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the nice location and spacious rooms, but many express concerns over cleanliness, maintenance, and service. Several reviews mention issues like malfunctioning bathrooms, unresponsive staff, and overpriced food. While some had a comfortable stay with helpful staff, others faced significant inconveniences, such as leaks and lack of water. Overall, the experience seems mixed with a few positives but many areas needing improvement.

    Sort by:

    Positive first
    4.0

    Good Stay

    prasoon g.

    I had a wonderful stay at the property. The location was convenient and easy to access, and the staff were polite and helpful throughout. The room was clean, comfortable, and well-maintained. The facilities like Wi-Fi and room service worked smoothly. Overall, a great experience — I’d definitely recommend this place for a pleasant and hassle-free stay.

    Travel Month: Nov 2025

    Room: Classic Double Bed Room

    1.0

    Terrible Stay

    vishnumani s.business

    Worst experience of Stay, Service and support like none, Brakefast not served properly,Room condition is very poor.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Studio Room

    3.0

    Average Stay

    ayush j.

    The first room they allotted me had a broken table. Then they shifted me to another room but the lift was also not available for that room as it was way inside their property. Also, they overcharged me for a water bottle, MRP was clearly visible on it(20 rupees) but they charged me 35 rupees with bill.

    Travel Month: Oct 2025

    Room: Prime Room

    3.0

    Average Stay

    sandeep k.business

    Only location is good property is not maintained room are spacious but not clean washroom also spacious but not maintained shower is not working properly water blogging is there. Breakfast buffet is not good air conditioner was not working in restaurant over all experience not good

    Travel Month: Sep 2025

    Room: Prime Room

    1.0

    Terrible Stay

    santosh v.business

    worst service, in room dining services is totally waste, water not available in bathroom,AC is not working total money waste not to prefer

    Travel Month: Sep 2025

    Room: Prime Room

    • user photos
    3.0

    Average Stay

    titli g.

    The hotel was inside an abandoned mall. I didn't know this and was a little scared when I checked in. The rooms were not clean enough and had no windows. Though they had AC, the rooms were very stuffy. There were very few staff and they seemed overworked. The funniest part was though I had the idea that this was a 3-star property, it turned out to be an average place (not 3-star at all). The staff tried their best to cater to our needs (esp. the restaurant staff). The food was decent but again terribly overpriced. This hotel could do much better with a little more cleanliness. And yes, the hotel entrance is in the basement of an abandoned mall, so a little water had accumulated coz it rained quite heavily.

    Travel Month: Sep 2025

    Room: Classic Double Bed Room

    2.0

    Not Recommended Not Recommended

    syed h.business

    no network connectivity in room. no wifi working. I regret after booking with this hotel. no network connectivity in room. no wifi working. I regret after booking with this hotel. Worst Staff

    Travel Month: Sep 2025

    Room: Classic Double Bed Room

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    3.0

    Average Stay

    vikas.couple

    bed was comfortable but main drawback is bathroom fittings, washbasin pipe was leaking. shower handle was so tight to operate. Room good, room and bathroom cleanness is good, but major drawback was bathroom fittings. Washbasin pipe was leaking and shower handle was jammed.

    Travel Month: Sep 2025

    Room: Prime Room

    2.0

    Poor Stay

    manish a.solo

    Very bad experience in hotel bathroom hand facet is not working fan is not in room,and services is very bad

    Travel Month: Sep 2025

    Room: Classic Double Bed Room

    1.0

    Terrible Stay

    rupesh k.family

    it was a very useless experience ..he kept the glass at the same place which while opening the cubrd, he hit the glass and it broke..during check-out he told me that I do not have the TV remote, I paid for both the remote and the glass, be careful friend….now I will never go to that hotel

    Travel Month: Aug 2025

    Room: Classic Room

    5.0

    Excellent Stay

    pooja v.family

    Stay was very comfortable.. me and my daughter were down with fever and had to stay completely in room for whole 2 days. we had no problem in hotel, the staff was very helpful and the food was really good. Thanks to Golden oak

    Travel Month: Aug 2025

    Room: Classic Room

    2.0

    Poor Stay

    ravindra s.

    The property and room was fine but the food was just too oily and awful. Basic things like veg pakoda was too oily and french fries was half cooked we ordered.

    Travel Month: Aug 2025

    Room: Prime Room

    5.0

    Excellent Stay

    pratyush v.

    It was like as expected was comfortable, nice and the staffs even where too cooperative and understanding

    Travel Month: Aug 2025

    Room: Classic Room

    5.0

    Excellent Stay

    roshik.

    Nice hotel, good services, Staffs are very dedicated for their work they had serve water at night also in room only. Food was also very delicious. So it's nice to visit that hotel from Makemytrip. So thanks...

    Travel Month: Aug 2025

    Room: Classic Room

    1.0

    Terrible Stay

    u b.solo

    No water in the Wash room and for the Shower, have to use toilet papers in the wash room, very advanced as other foreign countries, they won't use water for washing, they use only toilet papers, the same method adopted in Golden Oak Hotel, complained so many times no proper response, have to use some friends house for wash room and bath, wondering that that hotel managed , please arrange my payment refund to me,

    Travel Month: Aug 2025

    Room: Classic Room

    5.0

    Excellent Stay

    rupesh k.

    "My stay was excellent. The location was convenient, food was delicious, and facilities were clean and well-maintained. Staff was polite and helpful. Would definitely recommend."

    Travel Month: Aug 2025

    Room: Classic Room

    3.0

    Good for short sta

    navin s.business

    Stayed for 2 nights Washroom functions were not up to the mark, especially the basin. Parking in the basement was extremely dirty and not maintained and was always filled with water. Service of staff is excellent, very helpful and cooperative at all times. The bar is a nice place to relax. Centrally located

    Travel Month: Aug 2025

    Room: Classic Room

    5.0

    Excellent Stay

    umesh k.business

    Fantastic service by Hotel Team and Food Service team. Nice beautiful and clean room. TV service active

    Travel Month: Jul 2025 (4-Night Stay)

    Room: Classic Room

    • user photos
    • user photos
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    4.0

    Good and fast service

    umesh k.business

    Very nice hotel, Good location and nice placement for stay. good service by team. Restaurant service is also good.

    Travel Month: Jul 2025 (8-Night Stay)

    Room: Classic Room

    • user photos
    • user photos
    • user photos
    1.0

    Room type

    ashish j.solo

    very small room and no ventilation no windows feeling suffocated extremely congested location if you have an option please abo very small room and no ventilation no windows feeling suffocated extremely congested location if you have an option please abo6

    Travel Month: Jul 2025

    Room: Classic Room

    Hotel The Golden Oak Central by Citrus Prime has replied on Tue Jul 29 13:34:28 IST 2025

    Dear Mr. Ashish Jee, We are sorry to hear that your stay did not meet expectations. Your feedback regarding the room and location is noted, and we regret the discomfort caused. We will work on improving guest experience.

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