A very arrogant female receptionist, scolding every guest unnecessary, no power, no drinking water, still a nightmare, I don't understand where this hotel is getting, this kind of irresponsible idiot female receptionist, doesn't know how to behave in front of a guest. Don't spoil your dignity, by checking into this Hotel.
Hotel Suvarna Suites has replied on Mon Jul 01 22:14:09 IST 2024
Dear Har Prasad,
We are deeply sorry to hear about your experience at our hotel. Please accept our sincere apologies for the behavior you encountered from our receptionist, which does not align with our standards of hospitality. We take such feedback seriously and will address this issue internally to ensure it does not recur.
Regarding the lack of power and drinking water, we understand the inconvenience caused and regret that your stay fell short of expectations. We are actively working to improve our facilities and service standards to provide a more comfortable experience for all our guests.
Thank you for bringing these matters to our attention. We hope you will consider giving us another chance to make it right for you in the future.
Best regards,
Suvarna Group Management