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Review Of Hotel Spencer

Kharghar, Navi Mumbai | 9 minutes walk to ITM Business School

    User Rating & Reviews

    • everyone
    • group
    • solo
    • business
    • family
    4.0
    Very Good

    78 Ratings, 15 Reviews

    excellent
    44%
    very good
    27%
    average
    24%
    poor
    0%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 4
    • 1
    • 5
    • 5
    • 5
    • 4
    • 1
    • 3

    Rating Categories

    • Location3.6
    • Cleanliness4.0
    • Food3.0
    • Value For Money2.8
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    We are using generative AI to show you summarised user review

    Review Summary

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    • Clean and cozy rooms offer a comfortable stay for families or couples.
    • Courteous staff are accommodating and helpful, ensuring a pleasant experience.
    • Smooth connectivity to Navi Mumbai and Mumbai with commercial areas nearby.
    • Breakfast is arranged from outside, though options may be limited.
    Read more

    Sort by:

    Positive first
    1.0

    Terrible Stay

    abhishikta g.

    The reception of this hotel is on the 2nd floor of a building. There is no lift. The approach Road is full of potholes. We were given a lower category room first. After complaining, we got the actual super deluxe room which we had booked. The bathroom images did not match with the actual. Geyser was not working. Hotel has no kitchen. Breakfast was included with the room. But we did not get any Breakfast.

    Travel Month: Sep 2025

    Room: Super Deluxe Room

    Hotel Spencer has replied on Fri Oct 10 13:03:44 IST 2025

    Dear Guest, Greetings! Thank you for taking the time to share your feedback. We truly value your comments and regret the inconvenience caused during your stay. Your concerns regarding room allocation, amenities, and breakfast service have been noted, and necessary improvements are being worked on to enhance the overall guest experience. Warm Regards, Hotel Spencer and Team.

    3.0

    Average Stay

    sudarshan b.family with 1 kid

    - Major portion of the ceiling was damaged with water seepage marks and apperared ugly. - breakfast was included in the package but I was surprised to know that they served only fixed and very limited menu and that too south indian menu. They started arguing when I asked for more options.

    Travel Month: Sep 2025

    Room: Super Deluxe Room

    Hotel Spencer has replied on Sat Oct 04 18:13:47 IST 2025

    Dear Partner, Greetings!! Thank you for your feedback. We apologize for the ceiling issue repairs are already in progress to resolve it. Regarding breakfast, we offer a fixed menu as mentioned in the voucher. We're sorry for any confusion and will ensure better communication going forward. With Warm Regards, Hotel Spencer and Team

    3.0

    Average Stay

    daya s.family

    hotel is made at the first floor of a commercial building without the provision of lift. Room Tariff charges is too high as there's no facility available in the hotel like restaurant etc

    Travel Month: Sep 2025

    Room: Deluxe Room

    Hotel Spencer has replied on Sat Oct 04 18:15:12 IST 2025

    Dear Guest, Greetings!! Thank you for your feedback. Our property is located on the first floor of a commercial building, and we understand the absence of a lift may be inconvenient for some guests. While we currently do not have an in-house restaurant or certain amenities, we aim to offer clean, comfortable rooms and attentive service. Room tariffs are set based on various factors including location, maintenance, and seasonal demand. We appreciate your suggestions and will consider them as we work to improve the guest experience. With Warm Regards, Hotel Spencer and Team.

    3.0

    Average Stay

    nikita a.business

    Room was smelling as linen were not clean. They don't have their own restaurant, so dinner order took alot of time. As they brought from outside. And Breakfast was overpriced.

    Travel Month: Sep 2025

    Room: Super Deluxe Room

    Hotel Spencer has replied on Sat Oct 04 18:54:25 IST 2025

    Dear Guest, Greetings! We sincerely apologize for the inconvenience you faced during your stay. Your feedback regarding room cleanliness, dining delays, and breakfast pricing has been noted and shared with our team for improvement. We truly appreciate your observations, which will help us enhance our guest experience. Warm Regards , Hotel Spencer and Team.

    1.0

    Terrible Stay

    sachin s.group

    They charged me twice for same room on same day

    Travel Month: Sep 2025

    Room: Deluxe Room

    Hotel Spencer has replied on Mon Sep 22 12:24:08 IST 2025

    Thank you for your feedback. We apologize for any confusion regarding the charges. When your booking was made, it was for three adults, and upon your request to accommodate an additional adult, we provided you with a separate room, as our room capacity cannot accomodate four adults. This was the reason for the extra charge. We hope this clarifies the situation, and we’re happy to discuss this further if needed.

    3.0

    average , no food item available near by .

    ashok d.business

    Breakfast booked but no buffet, only one item given . Very strange. Pillows not good . Nearby no cafeteria

    Travel Month: Aug 2025

    Room: Deluxe Room

    Hotel Spencer has replied on Thu Aug 28 11:39:57 IST 2025

    Thank you for sharing your feedback. At the moment, we offer a fixed breakfast menu rather than a buffet, and we apologize if this was unexpected. We also appreciate your comments regarding the pillows and nearby options, and will keep them in mind as we look for ways to enhance the comfort and convenience of our guests.

    3.0

    Average Stay

    nitin t.business

    Not worth of the price that I paid.Its good for nice stay.Rooms are new hence offers some comfort. Food sirvice is from outside. No inhiuse kitchen.

    Travel Month: May 2025

    Room: Deluxe Room

    Hotel Spencer has replied on Tue Jun 10 12:42:33 IST 2025

    Dear Guest, Greetings!! Thank you for your feedback. We're glad you enjoyed the comfort of our new rooms. We understand your concerns about food service and are exploring ways to improve. We hope to welcome you again soon! Warm Regards, Hotel Spencer and Team

    3.0

    Average Stay

    anant p.

    Clean place, clean rooms but that's all. It is within an apartment complex society. No restaurant or room service is available. They do arrange breakfast though from outside. Water geyser did not work and so was TV. For both staff showed ignorance as if it was working till just now. I had to take bath in cold water. It is not at all a 3 star property as mentioned on your site. Just a normal clean place to spend a night probably. That's about it.

    Travel Month: May 2025

    Room: Deluxe Room

    Hotel Spencer has replied on Fri Jun 06 12:35:00 IST 2025

    Dear Guest, Greetings!! Thank you for your feedback. We’re glad you found the place clean, but we’re sorry for the inconvenience caused. Your concerns about amenities and service have been noted and will be addressed with the team. Warm Regards, Hotel Spencer and Team.

    5.0

    Excellent Stay

    vinay g.family with 1 kid

    Nice people who manage the property. One of the better places for a comfortable stay in the Navi Mumbai region. Spacious and cozy for family or couple stay. Good food as well. Connectivity is quite smooth for both Navi Mumbai suburbs as well as Mumbai and proximity to commercial areas.

    Travel Month: May 2025

    Room: Suite Room with Bathtub

    Hotel Spencer has replied on Wed May 14 14:44:57 IST 2025

    Dear Guest, Greetings!! Thank you for your kind words and for choosing Hotel Spencer for your stay. We are delighted to know that you enjoyed the comfort, spaciousness, and food at our property. It's great to hear that our location and connectivity were convenient for you as well. We look forward to welcoming you and your loved ones back for another memorable stay. With Warm Regards, Hotel Spencer and Team

    4.0

    Good Stay

    The overall stay was excellent but the food facilities were not that good because the hotel didn't contain it's own kitchen so the availability of basic amenities like tea kit, sauce, etc were not available at demand. And the prices of the food menu were too high compared to the service.

    Travel Month: Apr 2025

    Room: Deluxe Room

    Hotel Spencer has replied on Mon May 12 17:00:13 IST 2025

    Dear Guest, Greetings!! Thank you for your kind words about your overall stay. We appreciate your feedback regarding the food facilities and pricing. Your comments are noted, and we’ll work towards improving in these areas. With Warm Regards, Hotel Spencer and Team

    4.0

    Good Stay

    anup a.family

    centrally located, everything available nearby, parking could be an issue but we didn't face a problem, food was good. Neat and clean rooms. very functional.

    Travel Month: Apr 2025

    Room: Super Deluxe Room

    Hotel Spencer has replied on Sat May 03 15:10:20 IST 2025

    Dear Guest, Greetings!! Thank you for your kind feedback. We're glad you enjoyed our central location, clean and functional rooms, and good food. Happy to know parking wasn’t an issue during your stay. With Warm Regards, Hotel Spencer and Team

    5.0

    Excellent Staff and Hospitality

    aishwarya r.family

    It was a good stay , we booked for our family trip and from the day 1 , hotel staff was very accommodating and polite. Upgraded my room to Super Deluxe and found that too be spacious and comfortable. Clean bathrooms and good service. Will stay again !! Staff named Sidhanth was very helpful and took care of all our needs

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos

    Hotel Spencer has replied on Sat May 03 15:11:10 IST 2025

    Dear Guest, Greetings!! Thank you for your kind words. We’re delighted to know you had a comfortable stay and appreciated our service. Sidhanth will be happy to hear your praise. Looking forward to welcoming you again! With Warm Regards, Hotel Spencer and Team

    4.0

    Good Stay

    aashish t.family

    Nice rooms. Courteous staff. Breakfast was not inhouse, on request, the food was delivered from outside.

    Travel Month: Feb 2025

    Room: Deluxe Room

    Hotel Spencer

    Dear Guest, Thank you for your feedback! 😊 We're glad you liked our rooms and staff service. Noted your point on breakfast—we'll work on improving the experience. Hope to welcome you again soon.

    3.0

    ठीक है

    sachin m.loyalty-iconbusiness

    Good stay. Rooms are small but clean. Staff is very polite. No exhaust fan in washroom. Food facility is pathetic. No proper system for the same

    Travel Month: Feb 2025

    Room: Deluxe Room

    Hotel Spencer has replied on Thu Mar 13 10:19:01 IST 2025

    Dear Guest, Thank you for your feedback! We're glad you found the stay comfortable and our staff polite. We apologize for the food experience and lack of an exhaust fan. Your concerns are noted.

    5.0

    Excellent Stay

    ranjith v.

    Stay with spencer was excellent, very neat- clean, good service, staffs are good also food delivery and quality.

    Travel Month: Jan 2025

    Room: Deluxe Room

    Hotel Spencer has replied on Sat Jan 18 16:30:15 IST 2025

    Dear Mr.Perumpilavil Greetings! Thank you so much for your kind words and feedback. We are thrilled to hear that your stay with us was excellent and that you enjoyed the cleanliness, service, and the quality of our food delivery. Our team works hard to provide the best experience for our guests, and it is truly rewarding to know that we met your expectations. We look forward to welcoming you back to Spencer in the near future and ensuring that your next stay is just as memorable. Warm Regards ! Hotel Spencer And Team.

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