Guests have mixed feelings about the property. While the staff is consistently praised for their warm welcome and professional behavior, many reviews highlight major issues like dirty rooms, non-functional AC, leaking toilets, and a lack of basic amenities such as hot water and food services. The property doesn't seem to live up to its star rating, with cleanliness and service standards often falling short of expectations. Overall, while the location is convenient, the experience can be quite disappointing.