Hotel Review – A Disappointing Stay in Chembur, Mumbai
I recently stayed at a so-called "Super Deluxe" room in a hotel in Chembur, Mumbai, for ₹2200 per night. However, my experience was far from deluxe—it was worse than a budget lodge charging ₹600 per night.
Major Issues Faced:
Terrible Room Condition: The room was poorly maintained, with substandard cleanliness and amenities.
No In-House Food Facility: The hotel does not prepare food in-house; instead, they bring it from outside vendors in polybags or wrapped in newspapers. This was highly unprofessional.
Unhygienic Serving: Although food was served in steel utensils, I received my morning tea in a disposable cup—far from a "deluxe" experience.
Pest Infestation: The worst part of my stay was discovering a mouse in my room. It was seen eating food on the tray and even on the bed, which was absolutely unacceptable.
Customer Service Issues: I reported these concerns to MakeMyTrip Customer Care, but the overall experience remained highly disappointing.
Final Verdict:
This hotel is not worth the price and fails to meet even basic hospitality standards. If you are looking for a comfortable and hygienic stay in Chembur, I strongly advise avoiding this hotel. My experience was extremely bad, and I would never recommend this place to anyone.
Hotel Sai Pritam has replied on Sat May 24 00:43:25 IST 2025
Dear Guest,
We are truly sorry to hear about the disappointing experience you had during your stay. The issues you raised regarding cleanliness, the food service, and pest control are completely unacceptable, and we sincerely apologize for the inconvenience caused. We take these matters very seriously and will address them with our team to ensure such issues do not occur again. Your feedback is invaluable to us as we continue to improve our facilities and services. We hope you will reconsider and give us another chance to provide you with a more comfortable and enjoyable stay in the future.
Warm regards,