The property struggles with cleanliness and basic maintenance, with many guests reporting dirty rooms, linens, and bathrooms. Staff service is consistently criticized for being unprofessional and rude, and essential amenities like hot water and TV functionality are often lacking. Guests have also faced issues with food quality and availability, expressing dissatisfaction with breakfast and room service. Several mentioned the property's high pricing for such substandard conditions, leading to a clear sentiment of disappointment and unfulfilled expectations.