I had a very disappointing experience with Hotel Oak. Before making my booking, I clearly informed the hotel staff over the phone that I would be checking in at 6 PM and checking out the next day at 7 PM, with a request for a 2-hour late check-out.
I was told that a standard late check-out fee of ₹1000 would apply, and after some discussion, they assured me it was okay to proceed with the booking and that the request was acceptable.
However, during check-out, the hotel completely backtracked and forced me to pay for two full days, despite the clear communication made in advance. The staff was unwilling to acknowledge our previous discussion, showed no courtesy, and handled the situation very poorly.
Out of frustration, I decided to stay until 9 PM since I was made to pay for two days anyway — but this entire experience was highly unprofessional and upsetting, especially just before our flight.
This kind of miscommunication and treatment is unacceptable. I will not be recommending this hotel to anyone.