I had a very disappointing experience at Novel Hotel. One of the staff members, Manish, was extremely rude and unprofessional during my stay. Instead of being helpful, he spoke in a condescending tone and made me feel very unwelcome. When I asked a simple question about the services, he responded with clear irritation, as if I was bothering him. This kind of behavior is unacceptable, especially in the hospitality industry where guests expect to be treated with basic courtesy and respect. I will not be returning, and I strongly advise management to address this kind of behavior if they care about their reputation.