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Review Of Hotel O Vivek0123401234

Miurabad, Prayagraj

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.2
    Good

    292 Ratings, 176 Reviews

    excellent
    24%
    very good
    24%
    average
    19%
    poor
    13%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 2
    • 5
    • 2
    • 1
    • 2
    • 3
    • 4
    • 3

    Rating Categories

    • Location3.6
    • Cleanliness3.1
    • Room3.8
    • Food2.9
    • Hospitality3.8
    • Value For Money3.1
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    Reviews Summary

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    The property is centrally located, making it convenient for travelers. However, many guests have reported severe cleanliness issues, with dirty linens and foul-smelling rooms. The staff's behavior has been criticized as rude and unhelpful, with several instances of extra charges and poor service. While some found the food satisfactory, others complained about hygiene and quality. Despite a few positive remarks about the friendly staff and decent food, the overwhelming sentiment reflects disappointment in service and maintenance.

    Sort by:

    Positive first
    4.0

    Good Stay

    saurabh s.couple

    all services are very good .i m vry happy with ur service

    Travel Month: Aug 2022

    Room: Classic

    4.0

    Location

    rajat s.couple

    Location is too good as a well as staff behaviour.

    Travel Month: Sep 2022

    Room: Classic

    1.0

    Is negative review possible out of 5 for this place?

    jitendra.family

    This place is so ill managed that the staffs start to fight with the customers for the very beginning. First of all they demand more money than you would have paid and if you deny to pay, they will say that there is no booking in your name with them. There were 3 parties who faced the same issue at the same time and all of us had also decided to call the cops (just imagine how bad they were. For anyone who is reading this, please drop it fr your options if you don't want your trip to be ruined

    Travel Month: Oct 2022 (3-Night Stay)

    Room: Classic

    1.0

    Terrible place. It is not worth one single penny.

    jitendra s.group

    It is a horrible place. The hotel staffs are the worst i have ever met in my experiences. In-spite of a confirmed booking for 3 rooms on make my trip, some idiots at the reception denied us to provide rooms at 11 pm in the rainy night demanding more money than that i paid through mmt. There were also two more customers who also had same booking issues at the same time. They try to take advantage of your helplessness in every possible way. The hotel management and reception staffs were so rude to all the customers there that all were thinking to call 100 to deal with the situation. The rooms were foul smelling like rats died, small rooms and forget of extra mattress.

    Travel Month: Oct 2022 (3-Night Stay)

    Room: Classic

    1.0

    Terrible Stay

    kshitiz s.couple

    Terrible experience the staff didn’t allowed me to check in, though i had made full advance payment. They charged me rs 1850 extra for stay, of which no receipt was given.

    Travel Month: Oct 2022

    Room: Classic

    2.0

    Poor Stay

    ritik b.

    Room service are not good unhygienic place room and bathroom are not clean, ac are not properly working. They charged us extra 2000

    Travel Month: Oct 2022

    Room: Classic

    1.0

    Zero rated

    shashi k.solo

    Bills what i have recieved from make mytrip mentioned complementary breakfast and dinner, but when i had enquired this with hotel, they denied. Entrace in encroached. Receptionist behaviour towards customer was terrible. Even bath towel were also not provided stating laundry issues. Breakfast available after 9. 15, as their kitchen starts at nine o clock. Bedsheet, pillows were smell like hell. Not suitable for family. Terrible experience, zero rated.

    Travel Month: Sep 2022

    Room: Classic

    3.0

    Unhygienic

    shubham y.couple

    Food served open. Immature staff behaviour.

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:35:33 IST 2022

    Sorry for the unpleasant experience you had with us, shubham! thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, jam-es

    4.0

    All good

    vinit s.business

    Overall good, comfortable bad

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:35:34 IST 2022

    Hi, vinit! thank you for rating our services. We understand that you are not completely satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests. Regards, joey

    1.0

    After booking extra amount will be demanded once you reach to the hotel.

    narendra p.couple

    Once you reach to the hotel they will ask more money and the mm t will not help you any more. They will send to a worst hotel at the moment. Now you will have 2 option either pay the extra amount at the desk of ready to move other poorer hotel.

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:35:34 IST 2022

    We are sorry for the inconvenience caused to you, we will surely look into this issue and will put our best efforts to enhance your experience. Regards, joey

    1.0

    bad room. The food is also not so good and it's so expensive

    sarada p.family

    plz if u want to stay in contact directly u can book though Oyo ..u can't find good room

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:35:35 IST 2022

    Hi, we are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, rosy

    3.0

    below average

    shubham y.couple

    food was served open. I didn't felt safer there. staff behaviour was immature.

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:35:36 IST 2022

    We are sorry to hear about your experience, subham! being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, joy

    1.0

    Terrible Stay

    ankur v.loyalty-icon

    The worst hotel i have ever seen in my life. I travel to many cities across the country but i have never seen a hotel like this, it's the worst even though i have returned immediately after seeing the room. The public toilet is too clean in comparison to this hotel

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:35:36 IST 2022

    Sorry for the hassle you faced, ! we have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, rosy

    2.0

    Unsatisfied

    utpal b.family

    Arrived at the hotel, location is good, centrally located near market, bus stand and railway station. Lift is there, arrived at reception. Staff at reception were polite. But rooms were very dirty, before our arrival they did not clean toilet, did not changed bed sheets and pillow cover. All were with fresh stains. Despite of our repeated requests manager did not bother to change linen or clean rooms, though he was very polite. One of our room door automatic lick was not functioning, but they did not bother to rectify problem during our stay. Food quality was good, but plates and cups remain outside our room during whole stay period. Overall experience not good. Won't recommend

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:35:37 IST 2022

    We are sorry for the inconvenience caused to you, utpal! we will surely look into this issue and will put our best efforts to enhance your experience. Regards, gopal

    2.0

    Regarding stay at hotel vivek

    vineet s.solo

    Not a good option to stay. My check in was at 12:00 noon. I arrived the hotel at 3:00 noon, and still the staffs told me to wait for 10 minutes as the room cleaning is in progress. It was very disappointing. Bathroom was smelling and the bathroom door lock is broken due to which bad smell is coming in the room.

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:35:37 IST 2022

    Apologies for the inconvenience caused, guestname! we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, joey

    1.0

    Dirty hotel, worst experience.

    santosh k.business

    The hotel room provided to us had dirty bed linen and pillow covers, poor drainage in bathroom dirty wash basin, overall worst experience of my life. Booked a townhouse expecting it be better but totally disappointed.

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:35:38 IST 2022

    Sincere apologies, ! we understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, joey

    2.0

    Poor Stay

    yogesh d.group

    I booked two rooms with a meal plan but they denied to serve

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:35:38 IST 2022

    Hi, yogesh! we are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, jomes

    2.0

    Property location, food and room cleanliness in the room

    milap s.business

    The property location at hotel is center at jhonstongunj area in prayagraj. The amenities in the room is normal but they didn't providing a soap and shampoo for bathing. I bought it my self while i am staying in this property. There was one misunderstanding done when i was hooked this property with including meals and breakfast but when i was reached there they told me that no any notification shows for this. So it is bad experience with me. The staff is not behave like a hospitality staff. The water in the morning in washroom is not coming. After several calls to the room service they arrange the water in the wash room. One bad experience regarding wash room was that the flushing system not working in my room. After 4 to5 hours they allotted another room for me. So overall experience is not as good as expected to paid in this range.

    Travel Month: Aug 2022

    Room: Classic

    Hotel O Vivek has replied on Thu Nov 03 14:33:27 IST 2022

    We are sorry to disappoint you, mi-lap shah! we can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon ) regards, divya

    1.0

    Very bad experience at the hotel

    arvind.family

    Owner was very rude. Just because make my trip didn't confirm the meal package, he reacted as if i was lying, asked me to solve my issue with mm t directly. Also the rooms were dirty and the linen was also dirty, hadnt been changed since god knows when. The bathroom was also dirty. Toilet seats broken, shower not working, tv and set top box also not working. A/c hardly cools. Staff also doesn't offer to help. Overall a pathetic experience. Never book at this hotel. 3rd grade

    Travel Month: Aug 2022

    Room: Classic

    3.0

    Room is not as expected

    deeksha g.couple

    Room is not as expected it was small in such price

    Travel Month: Jul 2022

    Room: Classic

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