The property has faced serious criticism from guests regarding the treatment by staff, check-in issues, and cleanliness standards. Many felt the service was unprofessional, with rude behavior from the receptionist and extra charges demanded upon arrival. Despite some positive comments about location and food quality, numerous reports of dirty rooms, malfunctioning facilities, and a lack of essential amenities overshadow the positives. Overall, guests have expressed deep dissatisfaction with their experiences here.