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Review Of Hotel O Lexis0123401234

Model Gram, Ludhiana | 1.9 km drive to Feroze Gandhi Market

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    63 Ratings

    excellent
    27%
    very good
    17%
    average
    17%
    poor
    6%
    bad
    32%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 1
    • 1
    • 3
    • 1
    • 1
    • 2
    • 4
    • 1
    • 5

    Rating Categories

    • Location3.3
    • Cleanliness3.2
    • Room3.3
    • Food2.8
    • Value For Money3.3
    • Facilities1.3
    icon
    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the clean rooms and good quality food, highlighting that the staff is generally courteous and helpful. However, several reviews point out issues with overcharging and misrepresentation of room conditions. Some visitors faced poor service, lack of cleanliness, and unprofessional behavior from staff. While many enjoyed their stay, discrepancies in the facilities and communication have also been noted.

    1.0

    Poor service

    himanshu s.loyalty-iconbusiness

    Terrible experience, they over charged us

    Travel Month: May 2022

    Room: Saver Double (X)

    • user photos

    Hotel O Lexis has replied on Tue May 10 01:45:21 IST 2022

    Sorry for the unpleasant experience you had with us, himanshu sharma. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. Regards, mayank!

    1.0

    Hotel lexus have denied to enter in hotal

    rajeev k.business

    They denies our entry due to low cost, they told that they give the hotal room in 1200 min.

    Travel Month: May 2022

    Room: Saver Double (X)

    4.0

    Budget friendly

    sparsh r.solo

    It was a nice experience, rooms are clean, hotel staff is good even food is also good but bit costly. Overall its a nice hotel.

    Travel Month: Mar 2022

    Room: Saver Double (X)

    • user photos
    • user photos
    • user photos
    • user photos
    1.0

    Bad experience

    hoshiar s.loyalty-iconsolo

    Worst experience unprofessional staff at reception denied checkin upon arrival

    Travel Month: Feb 2022

    Room: Saver Double (X)

    Hotel O Lexis has replied on Fri Apr 08 11:51:37 IST 2022

    Hi, hoshiar! we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time regards, amelia

    2.0

    Bad room

    durgesh s.business

    Insect in soiling and very bad service

    Travel Month: Jan 2022

    Room: Saver Double (X)

    • user photos

    Hotel O Lexis has replied on Thu Feb 03 17:30:29 IST 2022

    Hi durgesh singh, we are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, james!

    1.0

    Worst experience

    aakash d.couple

    The images are completely different from the reality and you'll experience the worst staying ecosystem.

    Travel Month: Dec 2021

    Room: Saver Double (X)

    1.0

    Fraud hotel

    abhinav c.group

    All the pics shown while booking are fake or not even one room that matches description. Also, staff is so rude had to call makemytrip fr complaints

    Travel Month: Dec 2021

    Room: Saver Double (X)

    • user photos
    • user photos
    • user photos
    5.0

    Have a good experience

    anup t.couple

    Have a good experience.

    Travel Month: Aug 2021

    Room: Saver Double (X)

    Hotel O Lexis has replied on Mon Aug 09 07:52:53 IST 2021

    Great to hear this, anup thakur! thanks for being part of our family and we'll always strive to keep up with your expectations. We will work harder to ensure your rocking stay with us next. Have a pleasant day! hoping to retain this continuous love and support with our incredible services. Regards, rachit

    4.0

    Food and hygiene

    deepinkar g.family

    Food is very tasty and hygienic. Rooms are very neat and clean.

    Travel Month: Jun 2021

    Room: Saver Double (X)

    Hotel O Lexis has replied on Mon Jul 05 13:20:12 IST 2021

    We are happy to see you liked the stay, deepinkar goyal! it will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, amit!

    3.0

    Near to isbt ludhiana

    selvaraj l.loyalty-iconbusiness

    Very near to isbt ludhiana and.
    Very near to isbt ludhiana and

    Travel Month: Mar 2021

    Room: Classic (2X)

    Hotel O Lexis has replied on Mon Mar 29 16:00:54 IST 2021

    Thank you for your valuable feedback, selvaraj l. We’ll look forward to hosting you soon. Have a great day! regards, james!

    3.0

    Poor reception

    abhishek g.family

    Person at reception was even continuously sleeping in the morning.

    Travel Month: Jan 2021

    Room: Saver Double (X)

    Hotel O Lexis has replied on Thu Jan 28 11:12:04 IST 2021

    Hi, abhishek! we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, barbara

    1.0

    Make some improvement in this hotel like room room locks, safety and cleaning of bed, bedding and toilets

    sagar g.family

    Some safety, make some improvements

    Travel Month: Nov 2020

    Room: Classic (2X)

    Hotel O Lexis has replied on Sat Dec 19 14:30:08 IST 2020

    Something like this shouldn’t have happened, sagar gupta! thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, james!

    3.0

    Good stay

    avinash k.

    Facility was not ok, actual facility was different, suggestible.

    Travel Month: Oct 2019

    Room: Classic (2X)

    4.0

    Good hotel

    ravi k.solo

    Good hotel, approached easy and nice staff.

    Travel Month: Jan 2020

    Room: Saver Double (X)

    Hotel O Lexis has replied on Thu Apr 02 10:48:24 IST 2020

    Thank you so much for the amazing feedback, Ravi! We'll put in our efforts to provide consistent service every time. Regards, Jamil

    3.0

    Average rooms

    abhishek m.solo

    Room was clean though space was less as I was solo traveler, during booking it's been informed about geyser facility but in actual not available in allotted room, rest service was satisfactory.

    Travel Month: Nov 2019

    Room: Classic (2X)

    4.0

    Good staff

    mandeep s.family

    Good facilities. Good staff. Room was clean and neat.

    Travel Month: Oct 2019

    Room: Classic (2X)

    2.0

    They are not professional

    rahul r.business

    They do not listen the clients

    Travel Month: Oct 2019

    Room: Classic (2X)

    5.0

    Value for money

    naveen s.loyalty-iconbusiness

    Room was small but had all the necessary facilities

    Travel Month: Jul 2019

    Room: Saver Double (X)

    Hotel O Lexis has replied on Mon Jul 15 08:18:15 IST 2019

    Hey naveen Sarigala, pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon.:) Regards, Amit.

    4.0

    Good

    jagdamba.loyalty-iconbusiness

    Room size is short but overall good.

    Travel Month: Jul 2019

    Room: Saver Double (X)

    Hotel O Lexis has replied on Mon Jul 22 14:25:44 IST 2019

    Hi, Jagdamba! Thank you for rating our services. We understand that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Swarna

    1.0

    Terrible Stay

    ekta p.couple

    They had taken more money than mention in the MMT (make my trip). Then we had no other chance, except paid extra charges to them.

    Travel Month: Jul 2019

    Room: Saver Double (X)

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