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You are booking hotel for more than 30 days

Review Of Hotel NV Palace

Chaitanya Vihar, Vrindavan | 3.1 km drive to Bankey Bihari Temple

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    3.1
    Good

    108 Ratings, 55 Reviews

    excellent
    19%
    very good
    25%
    average
    24%
    poor
    11%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 3
    • 3
    • 3
    • 1
    • 4
    • 4
    • 3
    • 3

    Rating Categories

    • Location3.1
    • Cleanliness2.9
    • Value For Money2.6
    • Child Friendliness2.8
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    This property has mixed feedback from guests. While some appreciated the staff’s helpfulness and the cleanliness of the rooms, others faced issues like unprofessional service, poor maintenance, and hygiene concerns. Many found the location inconvenient and the amenities lacking, particularly the absence of an in-house restaurant and consistent electricity. Guests also mentioned high food prices and deceptive room photos. Overall, it seems that while the property has potential, significant improvements are needed in service and facilities.

    Sort by:

    Positive first
    1.0

    room quality is very poor

    vishnu p.couple

    poor experience bed cleaness is not good and not provided dental kit ets other commitments products and water bottles also

    Travel Month: Feb 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    shantilata b.

    It was a great experience. The staff were very well behaved and helpful. Clean room with good connectivity.

    Travel Month: Oct 2024

    Room: Deluxe Triple Room

    1.0

    Paisa ..ansuaar hotel nhi hai.....bekaa

    nitish r.group

    1600rs pay kiya.....1000 rs like wala room tha.....maza nhi aaya.......upper se el dam bekaar saa area.

    Travel Month: Aug 2024

    Room: Deluxe Room

    3.0

    Average Stay

    akash k.

    Over valued, non co operative, really it was really to costly for me they were known that we are 3 adult and 2 kit even though the have give us small room, also charged extra for one mattress, never recommend this property

    Travel Month: Jul 2024

    Room: Deluxe Triple Room

    1.0

    Not recommended for family staying

    ritesh b.

    Not at all worth for family stay. Bad smell in rooms no restaurant no lifts not properly maintained limited staff no proper parking facility small bathrooms

    Travel Month: Jun 2024

    Room: Deluxe Triple Room

    • user photos
    • user photos
    1.0

    Worst experience

    varun d.loyalty-icon

    It was the worst experience ever. The room was smelling. Badsheet, blanket and pillow were dirty. Washroom was dirty and the water logging issue. Ac was not working properly. It was a very bad experience and the staff were very rude.

    Travel Month: May 2024

    Room: Deluxe Room

    1.0

    Terrible Stay

    nilabh s.loyalty-icon

    I will not recommend it to anyone. Poor service. I was not expecting this. Fan, tv nothing was in working condition. Bed was not proper. Room was not properly cleaned. Washroom was not hygienic

    Travel Month: Feb 2024

    Room: Family Deluxe Room

    4.0

    👍🙏 right time on rode

    priyanshu k.

    good

    Travel Month: Feb 2024

    Room: Deluxe Triple Room

    5.0

    Nice hotel

    minakshi b.

    Hotel was nice. Staff was good. Only problem is electricity. Current was gone frequently. Tv was not working but it's ok.

    Travel Month: Dec 2023

    Room: Deluxe Triple Room

    3.0

    Average Stay

    ashutosh w.

    They don’t provide the amenities as they have promised while booking also the staff is not that friendly

    Travel Month: Dec 2023

    Room: Deluxe Room

    4.0

    It was good

    harsh.couple

    All the temples were not so far from the hotel so had a good experience, food was great, had a lot of fun with my friends.

    Travel Month: Aug 2023

    Room: Deluxe Room

    2.0

    Poor service and amenities

    nilesh.family

    I booked 3 triple accomodation with 2kids in nv palace from makemytrip and it was showing that i will get 1 king size double bed and 1 single bed. However upon reaching i got double bed which was queen size or even smaller than that along with 1 single bed. Quality of food is terrible with just 2-3 options available i faced cooling issue in the room throughout as well as there was around 2 hours when ac did not even work bathroom was smelling and there are many other issues. Rooms are not up to mark as compared to price they charge. It was my first ever worst experience to stay in this hotel. Makemytrip should validate what hotel is claiming before showing on its website. It was really west-ed of my time and money.

    Travel Month: Aug 2023

    Room: Deluxe Triple Room

    3.0

    Staff was not supportive

    poshak v.family

    There were some issues with the staff. 1. I requested for some water but they have not provided. 2. First of all they have declined to provide the dinner by saying that all restraints have been closed but i told them that we are your guests and you are talking like this, then after 5 minutes they have done it. 3. Snacks were also provided after 1 hr. Of waiting. 4. They have bribed me of 100 rupees for removing my vehicle form parking at vrindavan chauk

    Travel Month: Aug 2023

    Room: Family Deluxe Room

    3.0

    Improvement is required a lot

    pavan b.family

    First thing is how to receive a customer or guests is important, my welcome was very bad, they are busy in there morning breakfast and me and my wife stood for an hour at the reception, premises is not neat they cleaned washroom. But we felt the dirty smeel until l our stay

    Travel Month: Jul 2023

    Room: Deluxe Room

    Hotel NV Palace has replied on Thu Jul 27 17:33:09 IST 2023

    Sir Our Checkin time is 12:00 noon, if you come before time you have to wait at reception

    1.0

    They provided the worst service

    tanuj g.group

    Never ever visit here, the workers here behave very rude. This is the worst place i've ever been

    Travel Month: Jun 2023

    Room: Family Deluxe Room

    3.0

    Average stay

    vandana v.loyalty-icongroup

    No kitchen facility, they provide food from outside with disposable plates and plastic spoons, staff behaviour is good though

    Travel Month: May 2023

    Room: Deluxe Triple Room

    • user photos
    • user photos
    • user photos

    Hotel NV Palace has replied on Thu Jul 27 17:38:57 IST 2023

    Thank you very much for your feedback we are working to improve your Kitchen and provide our guests better services.

    1.0

    Terrible Stay

    dew.group

    One heck of an experience, very bad ambience, even there was no electricity. I request u all to not book this hotel.

    Travel Month: May 2023

    Room: Family Deluxe Room

    1.0

    Terrible Stay

    akhil d.

    it was a very terrible stay. no ac/fans were working and it was summer time which was too hot. they were giving excuses that it's on in our hand. power cut is from the district only. there was no facility of generator too. money just wasted 😖

    Travel Month: May 2023

    Room: Family Deluxe Room

    1.0

    Very poor service

    aditya s.family

    When i reach the hotel and ask them they were saying that ac is not working and when i ask for refund they were saying that ask to customer where you book the room so please refund my amount.

    Travel Month: May 2023

    Room: Family Deluxe Room

    1.0

    Terrible stay

    akhil d.group

    There is no support from staff. Acs and fans are only for name. It was very terrible as it was very hot day and acs were not working. !

    Travel Month: May 2023

    Room: Deluxe Room

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