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You are booking hotel for more than 30 days

Review Of Hotel Moon Star0123401234

Dargah Bazar, Ajmer | 6 minutes walk to Dargah Ajmer Sharif

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    3.1
    Good

    72 Ratings, 41 Reviews

    excellent
    18%
    very good
    25%
    average
    25%
    poor
    13%
    bad
    19%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 1
    • 5
    • 5
    • 2
    • 4
    • 1
    • 1
    • 2
    • 1

    Rating Categories

    • Location3.6
    • Cleanliness3.2
    • Room3.4
    • Food3.3
    • Hospitality2.8
    • Value For Money3.5
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    Reviews Summary

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    Guests have highlighted numerous concerns about this property, particularly regarding the staff's behavior and service quality. Complaints about unclean rooms, poor food quality, and missed bookings are common. Many felt misled by the room sizes and faced challenges with early check-in policies. While some appreciated the location near Dargah and mentioned good food and polite staff, the overall sentiment leans towards dissatisfaction, especially about cleanliness and responsiveness.

    Sort by:

    Positive first
    5.0

    Good Service and tasty food

    shaik z.couple

    Hotel service is good and the food is also tasty and hygiene and the staff is also helpful . over all stay was good at the hotel.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Double Bed Deluxe AC Room

    2.0

    Poor Stay

    mohd a.family with 2 kids

    Hotal staff and service is not good and food are also bad and service is so poor

    Travel Month: Mar 2025

    Room: Four Bed Super Deluxe AC Room

    1.0

    Terrible Stay

    firoz b.loyalty-icon

    Hamara 4 bed confirm booking tha lekin hotel valone die bhi ham 2 bad ke chhote 2 kamre diye aur 4 bad ratko 9 baje diya hamari puri family sat-ha me thai ham baht paresani hui. Please call

    Travel Month: Jan 2025

    Room: Deluxe Four Bed Ac Room

    1.0

    Terrible Stay

    sumit s.

    This hotel is very bed hotel in world

    Travel Month: Dec 2024

    Room: Standard Double bed Non Ac Room

    4.0

    Goo

    riyaz k.family

    Nearest to dargah sarif food is good but a little expensive staff behaviour is good but there is one problem before booking confirm the room want you want otherwise you have to pay more money for same room

    Travel Month: Mar 2024 (6-Night Stay)

    Room: Deluxe Four Bed Ac Room

    3.0

    Good

    mohd s.family

    I have stayed here with my family and overall all experience was good, food was really good. I want suggest to hotel management need some improvement on worker's behavior, facility, service.

    Travel Month: Feb 2024

    Room: Four Bed Super Deluxe AC Room

    1.0

    Worst

    abdul r.family

    It was worst experience there was no early check in allowed i was charged 1000 extra for early check in and room was not cleaned, bed sheet was very old it was not washed found hair's everywhere and main thing we got only 5 bed instead of 6 beds we have been charged extra and we are not happy

    Travel Month: Jan 2024

    Room: Six Bed Super Deluxe AC Room

    3.0

    Average Stay

    shahnawaz a.family

    I told them provided me one hour after i will leave hotel they refused it they don't provided me xtra time

    Travel Month: Dec 2023 (4-Night Stay)

    Room: Double Bed Deluxe AC Room

    5.0

    Excellent Stay

    akram a.family

    It is a nice hotel and very comfortable for families. The hotel staff is good and humble and also food is very delicious.

    Travel Month: Nov 2023 (3-Night Stay)

    Room: Double Bed Deluxe AC Room

    2.0

    Poor Stay

    faisal.

    They are cheaters. We booked it 6 bed but they provide us 5 bed room

    Travel Month: Nov 2023

    Room: Six Bed Super Deluxe AC Room

    5.0

    Excellent Stay

    yasmin s.family

    Good hotel near dargah walking distance and food is very higine and taste is awsm. Staff behavior is very polite and helpful. Neat and clean room.

    Travel Month: Nov 2023

    Room: Double Bed Deluxe AC Room

    1.0

    Terrible Stay

    mohmadanish p.

    Observed huge difference between virtual and actual room. While booking there were 180sqft room size but they had allotted 100sqft room. Although children staying are free but hotel management had charged. The room was not properly cleaned.

    Travel Month: Nov 2023

    Room: Double Bed Deluxe AC Room

    5.0

    Excellent Stay

    islam i.couple

    Good

    Travel Month: Nov 2022

    Room: Three Bed Deluxe AC Room

    5.0

    Nice room

    irfanshah h.family

    Gud room nice location.

    Travel Month: Sep 2022

    Room: Double Bed Deluxe AC Room

    • user photos
    • user photos
    • user photos
    3.0

    Quality is good

    afaq a.family

    Hotel service hotel food is very good

    Travel Month: Sep 2022

    Room: Three Bed Deluxe AC Room

    4.0

    Good Stay

    ashraf a.

    Booking is on time excellent response, good advise, room service good, water quality good, good language, hotel location is excellent place, good advice for view religion place, cheap & best price tour & traveller for tour hotel moon star is good

    Travel Month: Jun 2022

    Room: Four Bed Super Deluxe AC Room

    1.0

    Hygiene

    sabiya a.loyalty-iconfamily

    Very bad experience pols never visit this hotel worst hotel

    Travel Month: May 2022

    Room: Six Bed Super Deluxe AC Room

    • user photos
    • user photos
    • user photos

    Hotel Moon Star has replied on Sat Jun 25 14:02:46 IST 2022

    Sorry for inconvenience

    1.0

    Terrible experience

    nadeem a.loyalty-iconfamily

    Dirty washroom, unhygienic living room, cockroaches running in the room and washroom. Reception staff's behavior is very rude not safe to stay here especially family. They not listening to your complain or request even they denied to serve complimentary breakfast as per my booking, straight away spoken not available complimentary breakfast even i show my booking documents. At the end we went out to take breakfast. We have breakfast bill amount 310 rupees. intact reality is different. My family suffered a lots to stay here, we didn't sleep whole night due fear of cockroaches.

    Travel Month: Nov 2021

    Room: Double Bed Deluxe AC Room

    Hotel Moon Star has replied on Tue Jan 04 15:36:41 IST 2022

    Dear nadeem ahmad greetings from hotel moon star ajmer thank you for sparing your valuable time to share your feedback on your visit at hotel moon star ajmer. I have read your feedback with deep concern and have taken up the matter with all concerned. Rest assured we would take all necessary measures to ensure that there is no recurrence of the same in future. Please accept our sincere apologies for the inconvenience caused to you.

    1.0

    Hotel manager is cheater

    aabidali s.couple

    Hotel manager is cheater. I don't recommend anyone to go this Hotel

    Travel Month: Feb 2020

    Room: Double Bed Deluxe AC Room

    Hotel Moon Star has replied on Tue Jan 04 15:38:53 IST 2022

    Dear aabidali saiyad, greetings from hotel moon star ajmer thank you for sparing your valuable time to share your feedback on your visit at hotel moon star ajmer. Please accept our sincere apologies for the inconvenience caused to you.

    3.0

    Average Stay

    aamir b.group

    Looking good for night spend with family and friends at Moon Star.

    Travel Month: Feb 2020

    Room: Four Bed Super Deluxe AC Room

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