Guests found the property lacking in several key areas. Complaints about poor sanitation, dirty rooms, and unclean bathrooms were frequent. Many highlighted the absence of basic amenities like towels, WiFi, and working appliances. Food quality was also criticized, with limited complimentary options. While some noted that the suite was decent and staff were helpful, overall, the experience was marred by slow service and maintenance issues. A significant number felt the property did not meet expected standards.