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You are booking hotel for more than 30 days

Review Of Hotel Kiran Palace0123401234

Varanasi Cantonment, Varanasi | 5.3 km drive to Kashi Vishwanath Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
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    3.0
    Good

    81 Ratings

    excellent
    14%
    very good
    27%
    average
    22%
    poor
    20%
    bad
    17%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 3
    • 5
    • 2
    • 5
    • 1
    • 4
    • 1
    • 3
    • 1

    Rating Categories

    • Location4.0
    • Cleanliness3.6
    • Room3.2
    • Food3.4
    • Hospitality3.3
    • Value For Money3.7
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    Reviews Summary

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    This property has received a mix of feedback from guests. While some appreciated the cordial and supportive staff, many criticized the cleanliness and condition of rooms. Complaints included unclean linen, dirty bathrooms, and lack of basic amenities like toiletries and hot water. Although the location is convenient, being near a mall, visitors noted that the food quality and service were subpar. The overall sentiment leans towards disappointment with insufficient value for the price paid.

    2.0

    Worst stay ever

    amir a.loyalty-iconsolo

    Pathetic room and food quality money wasted. Worst experience ever in booking with make my trip. Shouldn't list these type of hotels.

    Travel Month: Dec 2023

    Room: Executive Room

    • user photos
    • user photos
    • user photos

    Hotel Kiran Palace has replied on Sat Nov 02 09:53:46 IST 2024

    Thankyou so much sir for your valuable comments I will work on this i hope you will visit next time at my hotel you find best experience sir

    1.0

    Not at all recomended, bad behaviour

    shweta d.business

    Very bad hotel, charged 2000 extra for 1 extra bed and 2 breakfasts. The reception staff was also very adamant.

    Travel Month: Nov 2023

    Room: Deluxe Room

    Hotel Kiran Palace has replied on Sat Nov 02 09:58:35 IST 2024

    Thankyou so much For Your valuable feedback Mam , I charged because this is my hotel room you book small room i provide you big room and extra bed breakfast also if you feed book right information on booking time i will never charged extra money

    1.0

    Terrible

    sanjay d.loyalty-iconsolo

    Cheater, they didn't make entry in the register, charged extra 500 rs. For shifting in another room, the allotted room was horrible, no toiletries, no commode cover, very dirty, horrible experience ever

    Travel Month: Mar 2023

    Room: Deluxe Room

    Hotel Kiran Palace has replied on Sat Nov 02 10:03:43 IST 2024

    Thankyou so much sir For Your valuable feedback you book deluxe room sir You Want Superdeluxe room so charged 500 extra charge I hope you visit next time not feel any problem sir

    1.0

    Very poor quality

    dharmendra.business

    Baht he bekar hotel hai staff bhi

    Travel Month: Mar 2023

    Room: Standard Room Non AC

    • user photos
    • user photos

    Hotel Kiran Palace has replied on Sat Nov 02 09:44:41 IST 2024

    Thank you so much Sir For Your Valuable Feedback My hotel completely renovated now i hope you visit next time

    1.0

    Terrible Stay

    prity.

    The rooms were not clean and specially the bed linen was extremely unclean. The room was stinking as well. Overall a bad experience.

    Travel Month: Mar 2023

    Room: Deluxe Room

    Hotel Kiran Palace has replied on Sat Nov 02 10:06:38 IST 2024

    Thankyou so much for your valuable feedback . sorry for that now my hotel completely renovated so i hope you visit us on next time

    1.0

    Terrible Stay

    biswajit d.

    1. they don't even provide any basics of the services that is required. 1. dirty and unhygienic washroom. 2. room service is next to zero. apart from providing water and complimentary breakfast nothing is available. 3. no morning tea 4. bedsheets are dirty. 5. not too many variety in breakfast. 6. no entertainment in terms of wifi and cable tv 😒 7. it's a complete waste of money 💰.. i came to know that they are going to shut the hotel for renovation after holi.. in continuation to the above points 8. they didn't provide any hot water facility in the morning even after giving multiple requests. 9. they don't have their own restaurant service. food is outsourced and provided to guests. there's no point of charging such a high price.

    Travel Month: Feb 2023 (4-Night Stay)

    Room: Super Deluxe Room

    4.0

    Good Stay

    gyanendra.

    Good

    Travel Month: Feb 2023

    Room: Standard Room Non AC

    5.0

    EXCELLENT & QUITE ENVIRONMENT

    md f.couple

    Excellent customer service staff is very polite 👍 locality is very much better (Quite region)

    Travel Month: Feb 2023

    Room: Super Deluxe Room

    • user photos

    Hotel Kiran Palace has replied on Sat Nov 02 09:42:46 IST 2024

    Thankyou Sir Valuable feedback My Hotel Completely renovated I Hope you will visit us on next time

    2.0

    Worse experience

    kiran.couple

    The hotel is in a good location with worse service. The hotel rooms were not cleaned, not change of bedsheets and not even provided towel on the first day during my stay of four days. The price is too high for the room and service. L really recommend not to book a hotel through mmt. Being a reputed company it is providing low class service. I am really disappointed.

    Travel Month: Dec 2022 (4-Night Stay)

    Room: Standard Room Non AC

    2.0

    Location, room, service,

    praveen m.solo

    Location ok, room too bad condition, service horrible. Overall not suggest to anyone

    Travel Month: Nov 2022

    Room: Deluxe Room

    3.0

    Average Stay

    vaibhav s.

    3

    Travel Month: Nov 2022

    Room: Standard Room Non A/c

    1.0

    Terrible Stay

    ashwani.family

    बहुत ही बकवास स्टे था, मेरी बुकिंग सुपर डिलक्स थी लेकिन ऑर्डनरी रूम दिया जिसमे सीलन लगी हुई थी और दरवाजे टूटे फूटे थे, बाथरूम बहुत गन्दा था, गीजार ख़राब था, टेलीफोन टूटा था

    Travel Month: Nov 2022

    Room: Deluxe Room

    4.0

    The hotel was good, location was also and staff was very polite

    shubham s.solo

    The overall experience was very good i have stayed there almost 10 days the staff was very good and the food and cleaning was also good

    Travel Month: Sep 2022 (10-Night Stay)

    Room: Deluxe Room

    2.0

    Poor Stay

    ruparam k.loyalty-iconbusiness

    Bathroom and toilet is not clean properly, house keeping poor also, hot water facility not available in bathroom (gyser not working) bathing soap, sampoo not in room, door lock not working also.

    Travel Month: Sep 2022 (3-Night Stay)

    Room: Standard Room Non A/c

    3.0

    Room

    manish k.solo

    There was no room cleaner come to clean every day and change bedsheet neither sweeper nor bathroom cleaner come. Telephone was not working. Bathroom seat was broken and tap also did-not work

    Travel Month: Jun 2022 (3-Night Stay)

    Room: Standard Room Non A/c

    5.0

    Value for money

    ratnakar.solo

    I like pretty much. To stay on here.

    Travel Month: Aug 2021

    Room: Standard Room Non A/c

    Hotel Kiran Palace has replied on Sat Nov 02 09:38:18 IST 2024

    Thank you so much sir for your valuable feedback , my hotel completely renovated , I hope you will visit us next time when you come in varanasi

    4.0

    Good

    rajeev k.solo

    Good hotel we liked very much. Will stay next time also
    Staff cordial and of helping nature

    Travel Month: Feb 2021

    Room: Standard Room Non A/c

    4.0

    Maintenance

    abhishek s.solo

    Location is very nice. Easy to reach from the airport. Near jhv mall. But rooms are small and cleanliness is not upto the mark. Washroom was also not upto the mark.

    Travel Month: Jan 2021

    Room: Standard Room Non A/c

    1.0

    Poor

    naveen n.business

    Very poor.

    Travel Month: Dec 2020

    Room: Standard Room Non A/c

    4.0

    Good Stay

    k k.loyalty-iconsolo

    Nice stay in cheap rate. Food is brought from nearby. Ac and non ac room both are good

    Travel Month: Sep 2020

    Room: Deluxe Room

    Hotel Kiran Palace has replied on Sat Nov 02 09:39:24 IST 2024

    Thank You Sir For Your Valuable Comment.

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