I recently stayed at Hotel Kalasita Fram Residency in Panchgani-Mahabaleshwar, and unfortunately, my experience did not meet expectations.
Before booking, the hotel showcased attractive pictures of rooms with a beautiful balcony view on their website. However, when I arrived, I was given a completely different room that did not match what was shown online. The room had no balcony, no view, and lacked the charm that initially convinced me to make the booking.
When I brought this up with the management, there was no proper resolution or explanation. and it was disappointing to not receive what was promised. While the overall location of the property is decent and the surroundings are peaceful, the experience was affected due to the lack of transparency and poor room allotment.
If you’re booking this hotel expecting a scenic balcony view like in the photos –. I hope the management takes this feedback seriously and ensures guests get exactly what they are promised online.