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You are booking hotel for more than 30 days

Review Of Hotel Joy Palace

Vasai, Thane | 34.9 km from city centre

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    111 Ratings, 33 Reviews

    excellent
    31%
    very good
    32%
    average
    19%
    poor
    10%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 3
    • 3
    • 3
    • 4
    • 5
    • 5
    • 2
    • 5

    Rating Categories

    • Cleanliness4.7
    • Room4.6
    • Value For Money3.8
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the friendly and helpful staff, highlighting their polite behavior and support. The property is described as couple-friendly with spacious rooms and a good ambiance. However, some common concerns include cleanliness issues in bathrooms and inconsistent maintenance of amenities like AC, geyser, and TV. While the location is deemed peaceful, connectivity could be better.

    Sort by:

    Positive first
    2.0

    Poor Stay

    aviraj j.

    There were places spat on with gutkha, flush was not functional

    Travel Month: Nov 2024

    Room: Standard Room

    3.0

    Stay was not that good. Won’t recommend to anybody.

    arpith s.couple

    Bedsheet and towels were dirty. Staff kept us waiting for unnecessary reason. Blanket was torn and not comfortable at all. Ac condition was also not good.

    Travel Month: Jun 2024

    Room: Standard Room

    2.0

    Poor Stay

    nishant m.

    Room time Se nhi mila 3hrs Wait Kiya H uske Baad bhi bakwas Room Mila Clean bhi nhi h Very late Sarvice 👎🏻. Khana order kiye 1.30 hrs ho gye abhi nhi aya. Bad sarvice

    Travel Month: Aug 2023

    Room: Standard Room

    • user photos

    Hotel Joy Palace has replied on Wed Aug 23 16:15:56 IST 2023

    Dear Mr Mehra, While we appreciate you sharing your valuable feedback, we express deep regret in knowing about the issues you faced and would like to take this opportunity to sincerely apologize on behalf of our team. We are looking into each of the points that have been highlighted by you and ensure you that there shall be strict corrective measures put in place to offer you a better experience. The issues you have faced are surely not a reflection of the general standards followed by us and we hope you treat this incident as an exception and allow us another chance to serve you again soon. Warm regards, Management - Joy Palace Lodging

    2.0

    Bad experience

    shyam y.couple

    Pillow was smelling tv remote not working ac remote not working geysar not working. .

    Travel Month: Aug 2023

    Room: Standard Room

    4.0

    Nice place

    prgati m.couple

    Well cleaned well servicing by staf and all workers rate is also best and good looking place, couple friendly. Friendly behaviour nature of all workers. Couple friendly rooms.

    Travel Month: Apr 2023

    Room: Standard Room

    3.0

    Average Stay

    leona d.

    The bathroom was not hygienic, and the pipe was broken, the room and sheets weren't clean either. The blankets provided were torn.

    Travel Month: Apr 2023

    Room: Standard Room

    4.0

    Cleanliness

    mahima s.couple

    The staff was very good the manager and all the employees were extremely helpful but the cleanliness of washrooms could have been a bit better, overall it was a very pleasant stay and a good experience

    Travel Month: Apr 2023

    Room: Standard Room

    5.0

    Excellent Stay

    amar n.

    it's was good ,no issues at all ,loved it nice wonderful.

    Travel Month: Mar 2023

    Room: Standard Room

    5.0

    Excellent Stay

    rodney q.

    Staff is extremely polite and considerate

    Travel Month: Feb 2023

    Room: Standard Room

    4.0

    Good stay

    sagar s.couple

    Good stay. Near to city and the area is also good

    Travel Month: Dec 2022

    Room: Standard Room

    4.0

    My first visit here

    aditya y.couple

    Again i will say, staff is helpful and overall a good experience for couples as well

    Travel Month: Oct 2022

    Room: Standard Room

    4.0

    A good place for couples

    aditya y.couple

    It was a decent experience but the staff is helpful and has good behaviour. Cleanliness is a little compromised but overall a good experience

    Travel Month: Nov 2022

    Room: Standard Room

    5.0

    Room and food

    sujith s.couple

    Very good experience with your hotel i would like to give you 4 star, food provided by you from the hotel dream land was also good. Thank you so much.

    Travel Month: Nov 2022

    Room: Standard Room

    4.0

    Good Stay

    dilip m.

    Over the manegement was good the room was clear but the geyser was not working and after 12am the hotel restaurant as been close

    Travel Month: Nov 2022

    Room: Standard Room

    5.0

    Hotel joy palace

    shivam m.business

    Nice hotel nice staff good behaviour

    Travel Month: Nov 2022

    Room: Standard Room

    • user photos
    • user photos
    • user photos
    4.0

    Good experience

    indresh v.couple

    It was a good experience. Staff was helpful but it’s better to order food from outside. Because they also bring it from outside and charge is too high if you place order to management staff.

    Travel Month: Sep 2022

    Room: Standard Room

    3.0

    Average

    mangalam t.couple

    Hotel joy palace was just average, if you're going for just 4-5 hours then it is okay, you can adjust, but you're going 2-3 days then i think it is not worthy to stay in this hotel. & why i'm telling you. - tissue paper was not there - toilet paper was not there - hand soap or normal soap was not there - towel was not there - tv was not working properly - under bed there was a lot of dust. & they cost aprox 1450- for one night stay with queen size bed and with ac.

    Travel Month: Aug 2022

    Room: Standard Room

    4.0

    Good Stay

    indresh v.

    It was a good experience. Place was good, neat and clean, staffs were good in behaviour but somehow it is not good for offline booking service. They do not provide any clear statement to customers. I recommended this place to my friend and he did contact to them for booking. They said to come and we will provide you a room. When they reached on the same day but they said that there is no room. No

    Travel Month: Jul 2022

    Room: Standard Room

    4.0

    Good Stay

    honey t.couple

    I always visit there as it is budget frndly n affordable as well

    Travel Month: May 2022

    Room: Standard Room

    4.0

    Good experience

    royston f.couple

    Good food, good rooms, cooperative staff

    Travel Month: May 2022

    Room: Standard Room

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