The property is situated in a prime location, close to landmarks like the Gateway of India and Colaba market. While guests appreciated the helpful staff and some clean rooms, many reviews highlighted issues like poor maintenance, small room sizes, and lack of basic amenities such as soap, drinking water, and proper ventilation. Several guests reported stinky rooms, dirty linens, and infrastructural problems like no lifts and leaking ceilings. Overall, cleanliness and service were significant concerns, overshadowing the positive aspects.