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Bandra West, Mumbai | 2.1 km drive to Lilavati Hospital And Research Centre
427 Ratings, 220 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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This property is tucked away in a residential area, making it less appealing. Some guests appreciate the cooperative staff and its proximity to local stations, while many highlight cleanliness issues, such as cockroaches and a lack of basic amenities. The rooms are on the smaller side, and dining options are limited, with food sourced from outside. Overall, guests have mixed feelings about their experiences.
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Terrible Stay
There is nothing luxury about the hotel, not upkept at all.
Room: Deluxe Room
Terrible Stay
this hotel doesn't have an entrance... it's run in a residential apartment.... very dirty and sticking.... it doesn't have the facilities of one star too... don't publicize this hotel in your website with colour ful picture so that no customer get cheated.... kindly send your representatives for a spot infection to have first hand experience.. I didn't stay in this hotel..... since my trip didn't help me...
Room: Deluxe Room
Average Stay
location not good. ambience is very poor. no food facilities however they are arranging from outside. out side of hotel view is very shaby. lot of cockroach are inside room
Room: Deluxe Room
Average Stay
The condition of the room was normal. The condition of the building was also normal. The room size was quite small and very crowded.
Room: Deluxe Room
Average Stay
services and amenities are avarage poor so far as room chages are concern.water bottle are chargeble. bathe towel is not clean
Room: Family Triple Room
Hotel Crystal Luxury Inn - Near BKC has replied on Tue Jul 08 22:27:53 IST 2025
Hi Jagdish, Thank you for your feedback. We sincerely regret that your experience didn't reflect our usual standards of cleanliness and service. Please rest assured this isn't typical of our property, and we've addressed these issues with our team to prevent recurrence. We appreciate your patience and hope for an opportunity to restore your confidence in us.
Siba Sankar Padhi
Very good hospitality also food is very good view u can see excellent at the balcony.................
Room: Family Triple Room
Hotel Crystal Luxury Inn - Near BKC has replied on Tue Jul 08 22:28:57 IST 2025
Thank you for your wonderful feedback! We’re thrilled you enjoyed our hospitality, delicious food, and the stunning balcony views. It was a pleasure hosting you, and we hope to welcome you back soon for another memorable stay!
not good
Light were not good and tap were broken even no mirror on room .even dispute on there GST bill they provide me another amount bill
Room: Deluxe Room
Hotel Crystal Luxury Inn - Near BKC has replied on Thu Apr 24 22:59:19 IST 2025
Dear Manisha, Your comfort and satisfaction are our top priorities, and we regret that we fell short in this instance. We’ve shared your feedback with our team to ensure these issues are addressed promptly to prevent future occurrences. To make things right, we’d appreciate the opportunity to discuss this further with you. Please reach out to us at your convenience so we can resolve the billing discrepancy and explore how we can improve your experience with us.
Poor Stay
Room is very small ,no space for standing also.
Room: Deluxe Room
Hotel Crystal Luxury Inn - Near BKC has replied on Sat Apr 12 22:47:29 IST 2025
Dear Pradyumna, Thank you for your feedback. We regret that the room size didn’t meet your expectations and appreciate your honesty. We’ll use your input to improve our guest experience. For future stays, we’d be happy to assist you in selecting a more spacious option. Hope to welcome you back.
Good Stay
Clean rooms, kind staff, prompt service. There was a problem with the geyser, and they came to fix it immediately at 2.30 am. Good service. Close to Bandra Railway station.
Room: Deluxe Room
Hotel Crystal Luxury Inn - Near BKC
Dear Neni, Thank you for your kind words! We’re delighted you enjoyed our clean rooms, convenient location, and especially our team’s prompt response—even at 2:30 AM! Your appreciation means the world to us. We hope to welcome you back soon for another seamless stay.
comfortable stay for parents
I had booked the stay for my parents and it was comfortable stay. the rooms were neat and well managed.
Room: Deluxe Room
Hotel Crystal Luxury Inn - Near BKC has replied on Sat Apr 12 22:49:24 IST 2025
Dear Sandeep, Thank you for choosing us for your parents' stay! We're delighted to hear they had a comfortable experience and found the rooms neat and well-maintained. It's always our priority to ensure a pleasant stay for all our guests, especially when they're special family members. We'd be honored to welcome your family back anytime for another relaxing stay.
Excellent Stay
It was a very good experience to stay and I will try to visit again, thanks for your hotel stay thank you
Room: Deluxe Room
Hotel Crystal Luxury Inn - Near BKC
Thank you so much for your kind words! We’re thrilled you enjoyed your stay and can’t wait to welcome you back again soon. 😊
opposite of luxury
This is opposite of luxury. Very dirty and had cockroach in bathroom. Building itself also dirty as well
Room: Deluxe Room
Hotel Crystal Luxury Inn - Near BKC has replied on Tue Mar 25 07:48:27 IST 2025
We sincerely apologize for the unacceptable conditions you encountered. This does not reflect our standards, and we’ve taken immediate action with deep cleaning and pest control.
Very bad room no proper maintenance . All cockroach rooming inside room
Room was not clean all rooming cockroach inside room also. Toilet very dirty west of money Please don’t book this hotel
Room: Deluxe Room
Hotel Crystal Luxury Inn - Near BKC has replied on Tue Mar 25 07:50:09 IST 2025
We deeply apologize for the unacceptable conditions you experienced. Immediate action has been taken with intensive cleaning. This does not reflect our standards, and we’re committed to improvement.
Horrible experience
They have no facilities to provide to the customers and their answers were not acceptable. They denied for every single basic service. ONE OF THE WORST HOTEL TO STAY IN BANDRA!!!!!!!! I have never seen a hotel where you book a room for 3 persons from and they will ask for more money if you really want a room with a bed for 3 persons. They asked me to pay extra money to continue this purchase; otherwise, stay in a small room with a mattress to sleep in. I had no option. I came late night to sleep in the room; my checkin was at noon, but at night, when I reached there, I had no option instead of continuing the room. They denied for basic needs like soap-shampoo and toothbrush kits, so next day I have to buy those on my own. I agreed to their terms and bought my needed materials and I was done with this kind of service and left the hotel the same day.
Room: Family Triple Room
Hotel Crystal Luxury Inn - Near BKC has replied on Sat Mar 08 21:53:10 IST 2025
We understand your frustration with the room situation and unexpected charges, and we regret the missing amenities. We know this fell short of your expectations and ours. We're looking into this ASAP.
Excellent Stay
I recently stayed at Hotel Crystal Luxury Inn and had a great experience. The location is excellent, making it convenient for travel and exploration. The food was delicious, with a good variety of options to suit different tastes. The amenities were well-maintained, offering a comfortable and relaxing stay. The staff was courteous and attentive, ensuring a hassle-free experience. Overall, everything was good, and I would definitely recommend this hotel to anyone looking for a comfortable and pleasant stay.
Room: Deluxe Room
Hotel Crystal Luxury Inn - Near BKC has replied on Sat Mar 08 21:55:30 IST 2025
Thank you so much for your kind review! We're thrilled to hear you had a great experience at Hotel Crystal Luxury Inn. We appreciate your recommendation and look forward to welcoming you back soon.
Poor Stay
the property is in a apartment, near junction of jama masid, no food, just room 10x10 size room, no hot water, nothing any.
Room: Deluxe Room
Hotel Crystal Luxury Inn - Near BKC has replied on Sat Mar 08 22:01:19 IST 2025
We regret your disappointment. We'll address your concerns. Thank you for your feedback. We hope you'll give us another chance to provide a better stay.
hotel reception can't ans mack my trip customer
I faced so problem on check in time hotel reception said to me i can't allot room in my hotel price & more problems & I complained but 🤕🤕
Room: Family Triple Room
Hotel Crystal Luxury Inn - Near BKC has replied on Thu Mar 27 07:24:08 IST 2025
We sincerely apologize for the inconvenience you faced during check-in. This is not the level of service we aim to provide, and we deeply regret any frustration caused. Please know that we have addressed this issue with our front desk team to ensure smoother check-ins for all guests. Your feedback is invaluable in helping us improve.
Maybe 🤔
familyReception interaction is very poor,man was rude as well room is pretty much good as well cleaning in stay time is average...
Room: Family Triple Room
Hotel Crystal Luxury Inn - Near BKC has replied on Sat Mar 08 22:04:00 IST 2025
We apologize for the poor reception experience —this is not our standard. We’re glad you liked the room and will address your concerns to improve. Hope to welcome you back for a better stay.
Poor Stay
The hotel is located inside an apartment, on 1st floor. Bed is really uncomfortable geyser doesn't work
Room: Deluxe Room
Hotel Crystal Luxury Inn - Near BKC has replied on Sat Mar 08 22:06:36 IST 2025
Dear Mr. Tolani, we apologize for the inconvenience—this is not our standard. Your feedback is noted, and we’re addressing the issues. Hope to serve you better next time.
Worst stay at the hotel.
Cockroaches were wondering in the hotel room and surrounding found dirty. Landline not available in the room.
Room: Family Triple Room
Hotel Crystal Luxury Inn - Near BKC
Hi Prince, We sincerely apologize for the unacceptable experience you encountered during your stay. Cleanliness and functionality are our top priorities, and we regret that we fell short in this instance. Your feedback has been urgently escalated to our housekeeping and maintenance teams to ensure immediate corrective action. Regarding the landline, we appreciate you bringing this to our attention—it has now been restored for guest convenience.
Madh
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