Unacceptable Service and Serious Hygiene Failure.
I booked this property in Sangali, but the experience was severely disappointing and completely failed to meet basic standards of hospitality and hygiene.
Unprofessional and Aggressive Restaurant Staff
My issues began during dinner. The restaurant staff was highly aggressive and regarding two bottles of water I brought from my room. Despite my explanation that the bottles were part of the room amenities, the staff insisted I had to pay for them and raised their voices, causing a significant scene. It took over 20 minutes and the intervention of another manager for the staff to finally admit their error and apologize for the "confusion."
A Shocking Hygiene Incident
The most part of the entire stay followed immediately after the water confusion. When the staff returned to the table with a new bill, a cockroach emerged from the bill holder book and crawled onto my dining table. This serious lapse in sanitation and hygiene is completely unacceptable and ruined the remainder of my evening.
Repetitive Service Confusion on Day Two
The poor service continued into the next morning. Despite having a pre-paid breakfast booking for my single-day stay, a staff member wrongly informed me that the breakfast was for the next day's guest. I had to spend another significant period of time explaining my check-out schedule and my pre-booked meal entitlement. After a 10-minute delay, the staff finally corrected themselves, issuing a belated and confusing apology.
Summary
This hotel failed on multiple levels. The restaurant staff exhibited unacceptable aggression and repeatedly caused unnecessary delays and confusion. More critically, the discovery of a cockroach on the dining table points to a severe and concerning failure in basic hygiene management. I strongly recommend avoiding this property until significant changes are made to both staff training and sanitation protocols.