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Review Of Hotel Al Madina Palace

South Mumbai, Mumbai | 2.2 km drive to Bombay Hospital & Medical Research Centre

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    2.9
    Average

    352 Ratings, 169 Reviews

    excellent
    22%
    very good
    21%
    average
    19%
    poor
    13%
    bad
    24%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 5
    • 3
    • 1
    • 3
    • 1
    • 5
    • 1
    • 3

    Rating Categories

    • Location2.5
    • Cleanliness3.2
    • Room3.6
    • Value For Money3.2
    • Facilities2.9
    • Hospitality3.4
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    Reviews Summary

    Powered by Myra.AI

    This property is located in a very congested and dirty area, making it hard to access and unpleasant to walk around. Many guests complained about the lack of cleanliness, with reports of cockroaches and poor maintenance in rooms. While some found the staff helpful and the service decent, others experienced rude behavior and lack of timely assistance. The rooms are often described as small and uncomfortable, making it unsuitable for family stays or longer visits.

    Sort by:

    Positive first
    3.0

    Average Stay

    jayabal m.group

    it is one of the most crowded area in the Mumbai amenities only soap was available, preferable to get a dental kit and mineral water as complementary. restaurants are available near to the area. and taxi and is available for local transportation.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Deluxe

    • user photos
    • user photos
    • user photos
    5.0

    Amazing Stay i must say

    mustafa g.family with 1 kid

    Amazing Staff, it was a short stay but definately worthy one.For sure coming back again

    Travel Month: Sep 2025

    Room: Deluxe

    3.0

    Average Stay

    ali b.group

    They not provide as per makemytrip iternity As per makemytrip show one suit room with king bed They provide 2 separate bed and room size we can not move properly no toiletries provide no chair on room Highly dissatisfied with service provide by makemytrip

    Travel Month: Sep 2025

    Room: Suite Room

    1.0

    Terrible Stay

    jayesh v.group

    Not well aeria because of Hindu family is never stay in this aeria totally tribal like a baggers stay totally local aeria

    Travel Month: Aug 2025

    Room: Family Room

    1.0

    Terrible Stay

    jamerahamad s.

    Terribl

    Travel Month: Aug 2025

    Room: Deluxe

    1.0

    never go even if its ur last choice on this planet

    arbina k.couple

    I cannot believe how terrible a hotel can be, i read some reviews but thought to give it a try, but it was the biggest mistake of my life, for starters the area iss soo unhygienic, the rooms are soo small, wont recommend for claustrophobic people, the sheets are not cleaned, the bedsheets, pillows, bathroom, toilet, no fresh towels, just gave 2 small medimix soaps, no handwash or showergel, no good soap, no room for luggage, we went there 6 hours early and the receptionist was asking for 1500/- extra, i mean 500/- is still okay but that is not acceptable. The service was terrible. I would not recommend even a single person to go there If u have extra luggage then forget about this as you have to take ur luggage through the dirtiest possible street as its not in the road, its located in the ugliest area possible

    Travel Month: Jul 2025

    Room: Deluxe

    3.0

    AC PROBLEM

    md h.business

    FULL NIGHT AC OFF ... RECEPTION NOT RESPONSE STAFF BEHAVIOUR AVARAGE ROOM SIZE CLEANING GOOD LIKE IMAGE

    Travel Month: May 2025

    Room: Deluxe

    2.0

    Poor Stay

    younus m.family with 2 kids

    Sorry to say that room was very small unable to fix it....

    Travel Month: Apr 2025

    Room: Deluxe

    1.0

    I had a horrible experience.

    mamta g.couple

    I had a very horrible experience, the environment was so horrifying, there were mice and cockroaches roaming all around my room, lobby and if we complaint the manager or the owner, they were bothered to listen us. I had to stay there because I paid in advance but my experience was very horrible.

    Travel Month: Mar 2025

    Room: Deluxe

    1.0

    Terrible Stay

    hakim t.solo

    in rooms tooo many cockroach no cleaning too much dirty bathroom & rooms very bad odour in the rooms

    Travel Month: Mar 2025

    Room: Deluxe

    3.0

    Average

    amaan m.family with 1 kid

    The rooms are good neat and clean but the staft some time not good I will make sure that I will never Visit again

    Travel Month: Mar 2025

    Room: Deluxe

    4.0

    Good Stay

    javed p.family

    Nice room and good service.

    Travel Month: Feb 2025

    Room: Family Room

    2.0

    Poor Stay

    umar a.

    Very bad experience, room was full of flies

    Travel Month: Jan 2025

    Room: Deluxe

    2.0

    Poor Stay

    shahid s.family

    Very very small room compared to photos, hardly space to walk, booked family room so that my toddler can play walk and relax but it was too small. Limited facilities, location in very small street with dirty waste and open sewers on the way, book only if you want to stay in this area. Otherwise better options are there in nearby areas

    Travel Month: Jan 2025

    Room: Family Room

    3.0

    Average Stay

    sujith s.

    The place is located in bhindi bazaar. The lanes around the hotel are extremely dirty and filled with rubbish. We stayed because no other hotels were available that day (coldplay concert and tata mumbai marathon weekend. The rooms were average. Extremely small. Dusty. Ac worked, fan worked. We got a kettle for use.

    Travel Month: Jan 2025

    Room: Deluxe

    • user photos
    4.0

    Hotel in best loacat

    nurmamad s.family

    Room and toilet are too cramped, hotel is in an excellent location, reception staff displayed slightly rude behavior.

    Travel Month: Jan 2025

    Room: Deluxe

    1.0

    Horrible unhygienic hote

    sananda b.solo

    1. That location is placed at very confusing are, no need to walk almost 1. 6 km to find the hotel as it in gall i location. 2. Most important point : the hotel very unhygienic, when i entered the room i seen cockroaches on the bed, also ante are running in the ac area, all night i kept the light on and hardly i can sleep a 3 hr. 3. And the bathroom small like a gutter someone has already used but, the hospital housekeeping was not done, they send me drictly to room, since i was checking in evening time still the bathroom not and in the bathroom you will see th ecockroaches 3. The water flow is very less, you have wait for 15-20 munuits to fill the bucket. Overall it's a low quality hotel, i will never stay agin there, also not recommended to anyone, at any urgency.

    Travel Month: Jan 2025

    Room: Deluxe

    1.0

    Fraud hua hai

    shubham.business

    Room provide nhi kaya gaya hotel wale bole make my trip galat booking lye hai mera hotel full hai auro mere complain ka koi solution nhi hua

    Travel Month: Jan 2025

    Room: Deluxe

    4.0

    Superb

    khaja m.loyalty-iconcouple

    Your hotel maitanance is good but entering road is not convenient rest of the things are good your staff also very kind people

    Travel Month: Dec 2024

    Room: Executive Room Non Attached

    • user photos
    4.0

    Good Stay

    alavi n.

    Very comfortable stay in the middle of a narrow street, hygienic but hot water not provided. Market and shopping area nearby are interesting

    Travel Month: Dec 2024

    Room: Suite Room

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