Pros: Centrally located, very clean and well maintained. The best part is the staff, they tried to go an extra mile everytime to ensure our stay was comfortable. Shout out to Mr. Bhatt at the frontdesk and to Chef Ramesh in the restaurant, for really understanding our needs and making sure those were cared for. Thank you Mr. Bhatt & Chef Ramesh!
Cons: There is a need for communication capabilty improvement, like listening as against just hearing, which caused some undesirable discomfort / inconvenience. Also, maybe behavioral training for the senior management staff in the restaurant, to make them good examplary leaders instead of creating confusion through interference.
Overall, we had a very pleasant stay and would certainly like to stay there again.
Hotel Aketa Rajpur Road Dehradun
Dear Guest,
Thank you so much for taking the time to share your detailed feedback with us. We are truly delighted to know that you enjoyed your stay and appreciated our central location, cleanliness, and most importantly, the service provided by our team.
Your kind words for Mr. Bhatt and Chef Ramesh have been shared with them – they are thrilled to have made a positive impact on your experience. We are proud to have them as part of our team and your appreciation will certainly motivate them further.
We also sincerely thank you for your constructive feedback regarding communication and behavior of senior restaurant staff. Please accept our apologies for any inconvenience caused. Your observations are valuable and have been noted for immediate attention. We will be reviewing our internal training programs to ensure our service remains both attentive and respectful, with a strong focus on leadership and communication.
It was a pleasure hosting you, and we look forward to welcoming you back for an even better experience on your next visit.
Warm regards,
HOTEL AKETA