Review for makemytrip: disappointing experience i recently booked a 1bhk apartment in indore via makemytrip, and the experience was far from satisfactory. Despite requesting early check-in, it was denied, forcing me to book another hotel just to store my luggage for a few hours. To make matters worse, the host insisted on an early checkout the next day, which was highly inconvenient. The apartment itself was overpriced and extremely small, with several issues. There was no water supply initially, and i had to call the host 3-4 times just to get it sorted. Utensils and other basic items were not available, and the host was not present to assist. I had to fetch a jet from a locker and manage everything on my own. Overall, this stay was a huge letdown. For the price charged, i expected much better service and amenities. I hope makemytrip reviews such listings thoroughly to ensure customers don’t face such issues in the future.
Home Escape 1BHK Retreat Nr Saket Square has replied on Mon Dec 16 13:31:25 IST 2024
Dear Valued Guest,
Thank you for taking the time to share your feedback. We deeply regret that your stay did not meet your expectations.
Regarding the early check-in request, we strive to accommodate such requests whenever possible. However, as we have only one 1BHK apartment at this location, early check-in depends on the prior guest's checkout and the time needed to prepare the property for the next guest. In your case, we had a prior booking, and we followed our standard guidelines to ensure a smooth experience for all guests.
As for the early checkout, it was communicated in advance as per the agreed terms. While we understand it might have been inconvenient, this policy helps us maintain a consistent schedule for our guests.
We’d like to clarify that the apartment is designed to comfortably accommodate up to three people and includes all basic amenities and kitchen items. Additionally, we do have a 24-hour water supply, and any temporary issues were addressed promptly upon being informed.
Your feedback is invaluable in helping us improve, and we will continue working to ensure a better experience for future guests. If there's anything else you'd like to discuss, please feel free to reach out.
Best Regards,
Home Escape Management