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Review Of Hilltone Bungalow & Villa Resort Matheran

Kasturba Road, Matheran | About a minute walk to Matheran Railway Station

    User Rating & Reviews

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    • family
    3.3
    Good

    129 Ratings, 80 Reviews

    excellent
    39%
    very good
    12%
    average
    12%
    poor
    13%
    bad
    23%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 4
    • 3
    • 1
    • 5
    • 4
    • 4
    • 1
    • 2

    Rating Categories

    • Location3.6
    • Cleanliness3.3
    • Value For Money3.5
    • Food3.3
    • Facilities3.3
    • Checkin Experience3.6
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    We are using generative AI to show you summarised user review

    Review Summary

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    • Room cleanliness is a major concern with reports of dirty sheets and unhygienic washrooms.
    • Power cuts are frequent and often require reliance on a generator.
    • The property is located in a remote area, making access difficult, especially after dark.
    • Service quality is inconsistent, with mixed reviews on staff professionalism.
    Read more

    Sort by:

    Positive first
    1.0

    Terrible Stay

    prakash k.couple

    Very poorly maintained room and property. Tap on wash basin not operating. Switch board of water heater hanging, very risky to operate. Ceiling fan was very noisy and poor condition. All sanitary wears not cleaned. In all this property is not suitable to stay at all. We were very much disappointed.

    Travel Month: Oct 2025

    Room: Couples Room

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    1.0

    Terrible Stay

    - Room was smelling - ⁠there were frequent power cuts survived on generator with bare minimum power outputs. - ⁠Unhygienic - ⁠Isolated location - ⁠Prices were too much as compared to what was offered - ⁠Washroom of 1 room didn’t have light - no bulb 💡 plus the roof was leaking - ⁠Overall a terrible experience - ⁠Looking for a refund

    Travel Month: Jul 2025

    Room: 4 bedded Family Non AC Room

    1.0

    It’s not Hotel It’s chawl type rooms

    nikesh c.family

    Terrible place among the forest. Power off many times, dirty rooms, beds, toilet. Its feels like chawl system rooms served to the customers. Room is different as compared to online gallery pictures I saw.

    Travel Month: May 2025

    Room: 4 bedded Family Non AC Room

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    4.0

    Good Stay

    vijay p.family with 1 kid

    good experience enjoyed a lot as there are a lot of activities and good hospitality

    Travel Month: May 2025

    Room: 4 bedded AC Family Room

    5.0

    Excellent Stay

    minaxi s.

    Nice place, amenities, at affordable prices

    Travel Month: May 2025

    Room: 4 bedded AC Family Room

    4.0

    Good Stay

    rupesh v.family

    swimming pool was clean and clean water, amenities like rain dance, karaoke, park was good, lot of free space of spending relaxing , jula need some maintenance, wifi was good, over all good

    Travel Month: Mar 2025

    Room: Couples Room

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    Hilltone Bungalow & Villa Resort Matheran has replied on Fri Mar 28 12:09:57 IST 2025

    Thank you so much for feedback Sir most welcome

    5.0

    Excellent Stay

    sukhbir s.loyalty-iconcouple

    Thank you. The service and hospitality is really. Will recommend everyone to explore the villa stay here

    Travel Month: Feb 2025

    Room: 4 bedded Family Non AC Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Mon Feb 24 15:12:27 IST 2025

    Thank you so much for review feedback five star Review great

    1.0

    Terrible stay experience// Never stay her

    prakhar d.couple

    Me and my wife had terrible experience of stay at this Hotel. It's location is very far from the market. Only 2 guys in hotel staff who manage everything as cleaning, reception, Restaurant. Room was very small with no amenities. Room washroom was terrible, All taps were have leak sounds, water clogging. Swimming pool was the comedy with size of 3X3 meters. This hotel has faked its name as some luxury hotel "Hilltone bunglaw" and copied name of Panorama hotel to attract customers. I fact it was a bunch of huts. There was comedy in name of new year celebration in which nothing happened just 1 disco light with mobile connected speaker😂😂 Recommend that Noone should ever stay in this bad place.

    Travel Month: Dec 2024

    Room: Couples Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Mon Feb 24 15:11:37 IST 2025

    Thank you so much

    4.0

    Property was just average

    ram r.loyalty-iconfamily

    Property location was in interior part of matheran as claimed in prime location. Food served in property was very nice. Bathroom was in terrible condition. Room was ok.

    Travel Month: Dec 2024

    Room: 4 bedded AC Family Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Mon Feb 24 15:12:50 IST 2025

    Thank you so much sir for feedback

    5.0

    Best stay in math-era

    vivek b.family

    We had an incredible stay at hilltone panorama bungalow in matheran! the property is surrounded by lush greenery, offering a serene and peaceful environment, perfect for a relaxing getaway. The bungalow is well-maintained, clean, and comfortable, with spacious rooms and charming decor. The hospitality was exceptional, with the staff being attentive and friendly throughout our visit. They catered to all our needs and ensured we felt at home. The food was delicious, offering a variety of options that suited everyone’s preferences. The location is ideal for exploring matheran, with several viewpoints and attractions nearby. If you're looking for a comfortable, tranquil stay with great service, hilltone panorama bungalow is a fantastic choice. Highly recommended for families or groups of friends.

    Travel Month: Dec 2024

    Room: Couples Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Mon Feb 24 15:11:23 IST 2025

    Thank you so much for review most welcome

    5.0

    Excellent Stay

    sanjay d.

    all the staff are very helpful and polite. the food was very tasty and the location feels 👍

    Travel Month: Nov 2024

    Room: 4 bedded Family Non AC Room

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    Hilltone Bungalow & Villa Resort Matheran has replied on Tue Dec 10 08:05:26 IST 2024

    Thank you so much for feedback

    5.0

    Excellent Stay

    sanjay d.family

    500 metres from the station in the middle of the jungle enjoy 100% nature. all staff members are polite

    Travel Month: Nov 2024

    Room: 4 bedded Family Non AC Room

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    1.0

    Worst hotel for family

    sumit k.family

    I would not recommend this hotel to anyone who is travel-ling to matheran with family. Unhygienic rooms. Worst rooms i have ever seen. Toilets are not in a good shape no showers. There is no proper path towards the hotels. The only good part in the hotel was the support staff, they were very helpful.

    Travel Month: Sep 2024

    Room: Couples Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Wed Oct 23 10:29:23 IST 2024

    Thank you so much for feedback

    5.0

    Good

    ashik r.loyalty-icongroup

    The staff was good, food was good, location is good, nearby sunset point, overall good experience.

    Travel Month: Aug 2024

    Room: Couples Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Sun Sep 29 16:14:23 IST 2024

    Thank you so much for feedback

    3.0

    Not that much good experience

    sunita.family

    The way to this property found some scary after 7 pm, as it's total forest area and no lights on that way, moreover 2 frogs found in my room, n one of them is in my bed 😱.But property manager Kiran is good,they allowed us 1-2 hrs late check out , thank you for that

    Travel Month: Aug 2024

    Room: Couples Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Wed Sep 11 09:18:01 IST 2024

    Thank you so much for feedback

    1.0

    Very poor, not recommended, owner asks for extra payment

    rahul b.loyalty-iconfamily

    Property is very old, very far from market place, no electricity, and after booking from mm t property owner asks for exrta payment. Please don’t book this. Strongly suggesting peoples please don’t book this property.

    Travel Month: Aug 2024

    Room: 4 bedded Family Non AC Room

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    Hilltone Bungalow & Villa Resort Matheran has replied on Wed Sep 11 09:17:42 IST 2024

    Thank you so much

    2.0

    Pathetic experience for stay

    sanket a.family

    The location was good but services and hygiene was extremely poor. There was leakage from the ceiling during monsoon. Very dirty and unhygienic rooms. Will never recommend anyone here

    Travel Month: Jun 2024

    Room: Couples Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Wed Sep 11 09:17:33 IST 2024

    Thank you so much

    4.0

    Good Stay

    dhaval t.

    Outside furniture and the kids playing area should be cleaned. There are indoor games mentioned but few were completely missing and rest is not in playing condition. No food facility in resort and too much extra charges for tea/coffee and water bottle.

    Travel Month: May 2024

    Room: Couples Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Thu May 09 22:38:50 IST 2024

    Thank you so much sir

    5.0

    Excellent Stay

    tunjeena m.family

    Nice villa, spacious but it's in very dense jungle. After 7-7. 30. It's. Pitch dark and mostly one will be fearful. If he she wants to roam around

    Travel Month: Apr 2024

    Room: 4 bedded Family Non AC Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Wed May 01 11:19:16 IST 2024

    Thank you so much for feedback Most welcome

    1.0

    Terrible Stay

    vasim k.family

    The property location is too far from the station and the market place, the location shown at the time of booking was different also there was no food available at the hotel and every time i used to travel for food and for the other essential things. Rooms are also in bad condition, too small, leakage issue, rates are taken for ac room and provide the non ac. Also having pest issues, dogs are taking our footwear. Amenities are just eyewash, there is nothing in condition to use.

    Travel Month: Apr 2024

    Room: Couples Room

    Hilltone Bungalow & Villa Resort Matheran has replied on Sat Apr 27 14:00:50 IST 2024

    Thank you so much

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