Extremely Unprofessional & Rude Behaviour – Avoid This Place
I stayed at God’s Own Villa, Kovalam, and was shocked at the staff’s attitude. During my stay, I used a towel in the washroom as any guest normally would. Later, I was confronted with an unnecessarily rude and derogatory remark from the staff for simply making the towel wet and leaving it there on washroom floor.
This is basic hospitality – towels are meant to be used and washed. Instead of offering courtesy or service, they chose to insult a paying guest stating how would he be able to give towel next guest. Such behaviour is unacceptable in the hospitality industry and reflects a complete lack of training, manners, and respect for customers.
Kovalam has plenty of hotels and homestays where guests are treated with dignity. I strongly recommend avoiding this property if you value respectful treatment and professional service.