Review Of Glass house with pool in Lonavala by Miracle resort

Glass house with pool in Lonavala by Miracle resort has replied on Sun Oct 26 17:38:35 IST 2025

Dear Mr. Banerjee, We are truly sorry to hear that your experience did not meet your expectations. Unfortunately, during your stay, there was a major power outage in the Lonavala region due to an MSEB supply issue, which was beyond our control. Our generator could not be operated temporarily due to a technical fault, and we sincerely regret the inconvenience caused. Please be assured that we always strive to maintain cleanliness, comfort, and guest satisfaction. The incident you faced was an unexpected regional issue, and not a reflection of our usual standards. We’ve already taken necessary steps to ensure such inconvenience doesn’t happen again, including upgrading our backup systems. We respect all feedback and always aim to improve. We hope you will give us another opportunity to serve you better in the future. Warm regards, Team Miracle Resort & Villa

Glass house with pool in Lonavala by Miracle resort has replied on Sun Oct 26 17:41:28 IST 2025

Dear Guest, We sincerely apologize for the inconvenience you faced during your stay. We truly regret that the condition of the room did not meet your expectations, especially due to the leakage issue. Your feedback is extremely valuable to us, and we have already taken action to fix the concern and ensure better upkeep going forward. We’re glad to know you enjoyed the food and hospitality, and we promise to make your next stay much more comfortable and pleasant. Warm regards, Team Miracle Resort & Villa

Glass house with pool in Lonavala by Miracle resort

Dear Guest, Thank you for sharing your feedback. We’re glad you liked the food and appreciate your honesty about the property. We sincerely apologize if the villa didn’t fully match your expectations based on the photos. We’re reviewing our listings to ensure the images better reflect the current setup and to provide complete transparency for our future guests. Your feedback helps us improve, and we hope to host you again with an even better experience. Warm regards, Team Miracle Resort & Villa

Glass house with pool in Lonavala by Miracle resort

Dear Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us! We are delighted to hear that you enjoyed the peaceful location, being away from the main Lonavala bazaar yet easily accessible from the highway. Your high recommendation for the Glass House and private pool truly means a lot to us. We're also incredibly proud of our team. We will be sure to pass along your kind words to Mr. Jawed Momin—he is a treasured part of our staff, and your comment that he is "down to earth & soft spoken" is exactly how we hope all our guests feel cared for. And, of course, we are thrilled you enjoyed the food! Daal Khichdi and Egg Bhurji are now officially recommended to future guests, thanks to you! We look forward to welcoming you back soon to try the Bali Tent House next time. Safe travels! Warmly, Miracle Resort & Villa Lonavala

Glass house with pool in Lonavala by Miracle resort

Thank you so much, we really appreciate your visit Best wishes to all 3 girls gang, love to host them in future. Cheers 🙌🏻

Glass house with pool in Lonavala by Miracle resort

Dear Guest, Thank you so much for your kind words and for sharing your wonderful experience with us. We’re truly delighted to know that you enjoyed the property, ambience, and hospitality from our team. Your appreciation for Ismail Bhai, Vinay, and Shama Ma’am means a lot — they always strive to make every guest feel comfortable and cared for. Your positive feedback and 5-star rating motivate our entire team to keep delivering memorable experiences. We look forward to welcoming you again soon for another relaxing getaway at Miracle Resort & Villa! 🌿 Warm regards, Team Miracle Resort & Villa

Glass house with pool in Lonavala by Miracle resort

Dear Guest, Thank you for taking the time to share your detailed feedback. We’re glad you appreciated the private pool and overall room setup. We sincerely apologize for the inconveniences you faced during your stay — especially the delayed service and the waterlogging caused by unexpected heavy rains. Your comments regarding food service, morning assistance, and mosquito control have been noted seriously. We’ve already taken corrective steps to strengthen our staff response time, improve drainage around the villas, and enhance pest control measures. We truly value your honest feedback as it helps us improve our guest experience. We hope to have another opportunity to serve you better in the future. Warm regards, Team Miracle Resort & Villa

Glass house with pool in Lonavala by Miracle resort has replied on Sun Oct 26 17:57:50 IST 2025

Dear Guest, Thank you for sharing your feedback. We’re glad you liked the villa and its setup. We’re sorry to hear that our management and service did not meet your expectations this time. Your feedback is valuable, and we’re taking steps to improve our service quality for a better guest experience in the future. Warm regards, Team Miracle Resort & Villa

Glass house with pool in Lonavala by Miracle resort has replied on Sun Oct 26 17:58:53 IST 2025

Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the inconvenience you faced during your stay. Unfortunately, there was an unexpected electricity issue in the area which was beyond our control, but we understand your concern. We’re already working on improving our cleanliness standards and adding more staff to enhance our hospitality experience. We truly appreciate your patience and hope to host you again with a much smoother and comfortable stay next time. Warm regards, Team Miracle Resort & Villa