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Review Of Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group0123401234

Brij Vihar, Haldwani | 4.9 km from city centre

    User Rating & Reviews

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    4.2
    Very Good

    267 Ratings, 111 Reviews

    excellent
    61%
    very good
    23%
    average
    7%
    poor
    3%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 1
    • 5
    • 5
    • 5
    • 4
    • 3
    • 5
    • 4

    Rating Categories

    • Facilities4.8
    • Food4.3
    • Cleanliness4.6
    • Value For Money4.6
    • Child Friendliness4.5
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    Reviews Summary

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    This property is a gem in Haldwani, boasting a prime location on the main road with easy access to nearby shopping and dining. Guests rave about the comfortable, clean rooms and the delightful breakfast spread. The staff, known for their warm hospitality, receive special mentions for being courteous and helpful. The ambience is lovely, with a rooftop cafe offering stunning views, making it a top choice for a memorable stay. Enjoy great food and a cozy atmosphere here!

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    Positive first
    5.0

    Excellent Stay

    jang v.group

    We checked in to Fortune walkway mall when we were absolutely tired after having gone through poor experience of checking in to Motimahal Inn, Haldwani. To our absute happiness, not only the structure but the staff was so so welcoming that we forgot the bad experience. The room was extremely comfortable, with even small needs of the guests catered for. We had our breakfast the next morning. The courteous staff made our experience thrilling. The location of the restaurant at 7th floor in treatment to the eyes with thickly wooded hills in the background. Overall, we are so pleased and happy that we would like to make this property as our goto place whenever we are in this area in future. Thanks Team MMT and Hotel Fortune Regards Air Cmde Jang Veer Singh Guron

    Travel Month: Sep 2025

    Room: Deluxe Room

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Mon Sep 29 10:08:59 IST 2025

    Dear Mr Guron, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

    5.0

    no substitute for this place

    kaushalendra s.family with 2 kids

    One of the best places in this region. Great location , right next to the highway. Good sound proof rooms, efficient front desk and awesome restaurant. Have stayed here multiple times and the place has spoiled me and my kids.

    Travel Month: Aug 2025

    Room: Deluxe Room

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Mon Sep 08 09:31:57 IST 2025

    Dear Mr Singh, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

    5.0

    Excellent Stay

    shahab a.solo

    My stay in ITC Fortune Walkway Mall was excellent in terms of great location ,warm hospitality and large spread of their breakfast menu

    Travel Month: Sep 2025

    Room: Deluxe Room

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    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Tue Sep 09 11:30:53 IST 2025

    Dear Mr Alam, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

    1.0

    Worst ITC hospitality ever

    himank j.family

    Terrible service experience, continuous drilling noise in the room, which starts at 6 AM in the morning and then last till 5 PM in the evening you can stay at this hotel. In case you want to end up with a headache.

    Travel Month: Aug 2025

    Room: Deluxe Room

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    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Mon Aug 18 11:52:51 IST 2025

    Dear Valued Guest. Greetings from Fortune Walkway Mall, Haldwani! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Walkway Mall, Haldwani. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services I look forward to the pleasure of welcoming you again. Regards, Nabirul Islam Biswas General Manager Fortune Walkway Mall, Haldwani

    5.0

    Excellent Stay

    kuldeep s.family with 1 kid

    Staff was cooperative and sincere and the location of this hotel is good ambiance of the hotel is too good

    Travel Month: Jul 2025

    Room: Deluxe Room

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Mon Jul 28 08:58:48 IST 2025

    Dear Mr Sharma, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

    5.0

    Excellent Stay

    meghna g.couple

    Location of hotel is excellent with nice view of Himalayas from room . Food is very nice especially tandoori platter . Upkeep of hotel is excellent . Front office specially Lata did very good job for check in n check out. Over all a very good n comfortable stay .

    Travel Month: Jul 2025

    Room: Deluxe Room

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Tue Jul 29 12:47:07 IST 2025

    Dear Mr Gupta, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

    1.0

    Terrible Stay

    vinit g.group

    The duty manager Sanjay Rawat was very rude and even he hasn’t sense how to talk with guests

    Travel Month: Jun 2025

    Room: Deluxe Room

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Mon Jun 23 09:19:27 IST 2025

    Dear Mr. Goyal. Greetings From Fortune Walkway Mall Haldwani At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Walkway Mall Haldwani While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. At Fortune Hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Nabirul Islam General Manager Fortune Walkway Mall, Haldwani

    5.0

    Excellent Stay

    rajiv s.family with 2 kids

    The property is very well located, right on the main road running through the town, and close to the commercial centre. The rooms are well appointed & staff very courteous. The food too is prepared well & delicious.

    Travel Month: Jun 2025

    Room: Premium King Mountain View

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Thu Jun 19 15:31:57 IST 2025

    Dear Mr Sapra, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager Fortune Walkway Mall, Haldwani

    5.0

    Most comfortable stay ever

    aman s.couple

    It was very comfortable and excellent stay. Must book your stay and enjoy your weekend with comfort at the best

    Travel Month: Jun 2025

    Room: Premium Twin Mountain View

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    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Mon Jul 07 09:03:15 IST 2025

    Dear Valued Guest Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

    2.0

    Pathetic Services

    family with 2 kids

    I visited an ITC property for the first time with my family and was quite disappointed with the experience, particularly during dinner and breakfast. We faced several issues with the staff's behavior. At the restaurant, we were strictly denied the option to sit at a table of our choice. A staff member told us it was reserved for other guests, yet no one ever came to occupy that table while we were there. Additionally, although we were called for breakfast by the same staff member, we were later denied entry to the restaurant, being told that other guests were having breakfast. Such unwelcoming and unacceptable service is highly disappointing and not expected from a reputed brand like ITC.

    Travel Month: Jun 2025

    Room: Deluxe Room

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Fri Jun 27 10:19:13 IST 2025

    Dear Valued Guest, Greetings From Fortune Walkway Mall Haldwani At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Walkway Mall Haldwani While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. At Fortune Hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Nabirul Islam General Manager Fortune Walkway Mall, Haldwani

    3.0

    Disappointed by Service – Not Up to ITC standard

    aniket a.family with 1 kid

    Disappointed by Service – Not Up to ITC Standards We stayed at Fortune Walkway Mall, Haldwani, expecting a premium experience, especially since it’s marketed as one of the best 4-star hotels in the area under the ITC group. Unfortunately, the service did not match the reputation. Let’s start with the good—the food quality was genuinely impressive. Every dish we ordered was tasty and well-prepared. However, the service experience left a lot to be desired. We had to call three times just to get our luggage delivered to the room, and even twice for food service, which is unacceptable for a hotel of this standard. To make matters worse, plates were never sent to the room even after repeated requests. During our stay, a bhajan group arrived at the hotel, and it seemed like all the attention of the staff shifted to them. Regular guests were left waiting while the staff seemed preoccupied elsewhere. The bathroom cleanliness was also below par—the sink sides had visible stains and needed proper scrubbing. For a hotel associated with the ITC brand, such negligence reflects poorly. Overall, while the food was a plus, the lack of basic service and cleanliness brings a bad name to the Fortune and ITC brands. A hotel that charges premium rates should at least ensure prompt service and clean facilities.

    Travel Month: Jun 2025

    Room: Premium Twin Mountain View

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    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Mon Jun 23 17:51:40 IST 2025

    Dear Mr. Agarwal, Greetings From Fortune Walkway Mall Haldwani! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Walkway Mall Haldwani. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Walkway Mall Haldwani, it is our constant endeavour to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Nabirul Islam Biswas General Manager

    1.0

    Terrible Stay

    mukesh m.

    It is total cheat.

    Travel Month: May 2025

    Room: Deluxe Room

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Sat Jun 14 09:31:52 IST 2025

    Dear Mr. Mohan, Greetings From Fortune Walkway Mall Haldwani! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Walkway Mall Haldwani. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Walkway Mall Haldwani, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Nabirul Islam Biswas General Manager

    3.0

    overpriced

    deepak d.couple

    Approach to hotel confusing, check in is good, room is good, food is disappointing( buffet), staff at Restaurent is humble , polite but unprofessional, checkout is ok. Overall not value for the money spent.

    Travel Month: May 2025

    Room: Premium Twin Mountain View

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Wed Jun 04 11:40:03 IST 2025

    Dear Mr. Deepak, Greetings From Fortune Walkway Mall, Haldwani. At the outset, I would like to acknowledge your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Walkway Mall, Haldwani. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Walkway Mall, Haldwani, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards, Nabirul Islam Biswas General Manager Fortune Walkway Mall, Haldwani

    5.0

    unforgettable

    soumya s.family

    great stay. ultimate classy 5 star hotels with great amenities. buffet breakfast was superb and delicious. class washrooms and rooms

    Travel Month: May 2025

    Room: Premium King Mountain View

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Mon May 26 12:36:31 IST 2025

    Dear Ms. Soumya Sengupta, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

    4.0

    Good Stay

    sunil k.couple

    the property is very conveniently located. it is quite near to kathgodam railway station. Even haldwani station is not much far . as the hotel is located in a mall itself it gives good opportunities to shoppers. 2 film screening halls are in the same building, one can enjoy watching movies. The staff is very courteous and helpful Food is excellent. Rooms are neat and clean, well maintained and provides ample space. House keeping is quite good. It must surely be in yr Stay List if you happen to visit Haldwani or Kathgodam. Even people planning to visit Nainital and nearby places, they can stay here 4.5 marks out of 5 to this property.

    Travel Month: Apr 2025

    Room: Deluxe Room

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    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Mon May 05 09:09:47 IST 2025

    Dear Mr. Dwlvedl, Greetings From Fortune Walkway Mall Haldwani! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Fortune Walkway Mall Haldwani. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Walkway Mall Haldwani, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit and would be delighted to assist you with any requirements. Regards, Nabirul Islam Biswas General Manager Fortune Walkway Mall Haldwani

    1.0

    Small rooms , no window view .

    pushpankar t.couple

    "Unfortunately, my experience at hotel was poor. The rooms were smaller than expected, and the window view was obstructed by the adjacent building. Despite this, I had hoped for better communication from the staff. However, I decided to check out within an hour, the manager and receptionist didn't seem interested in understanding my reasons for leaving.Although location is very good from railway station and on main road . Furthermore, the prices seemed high compared to similar properties. To improve, the hotel could focus on enhancing room amenities ( no table with dressing mirror ), staff responsiveness, and competitive pricing."

    Travel Month: Apr 2025

    Room: Deluxe Room

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    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Sat Apr 19 18:01:17 IST 2025

    Dear Mr. Tewari, Thank you for bringing these points to my notice. I am investigating the causes for me to personally address. Nabirul Islam Biswas Fortune Walkway Mall Haldwani

    5.0

    Excellent Stay

    sumit s.

    Nice ambiance, rooms were comfortable. Breakfast spread was quite exhaustive. Overall delightful experience

    Travel Month: Apr 2025

    Room: Deluxe Room

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Mon Apr 14 13:40:09 IST 2025

    Dear Mr. Srivastava, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

    4.0

    Good Stay

    saideep u.

    Washrooms can be improved and i feel food is overpriced

    Travel Month: Apr 2025

    Room: Premium Twin Mountain View

    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Tue Apr 08 10:02:47 IST 2025

    Dear Mr. Ungarala, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

    5.0

    Excellent Stay

    vicky p.family with 1 kid

    our flight from pantnagar had got cancelled so we had a unplanned stay at haldwani town ...last minute search of hotel an our choice turned out correct for fortune hotel ...very well located on main road an prime area ...

    Travel Month: Mar 2025

    Room: Deluxe Room

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    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Thu Apr 03 09:45:39 IST 2025

    Dear Mr. Pathak, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

    5.0

    Absolutely impressed

    gaurab c.solo

    Excellent experience, Mindblowing location, absolutely courteous staff, sumptuous food. Will be there again.

    Travel Month: Mar 2025 (11-Night Stay)

    Room: Fortune Club Queen Room with Outdoor Lounge

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    Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group has replied on Sun Mar 30 12:16:16 IST 2025

    Dear Mr. Chaudhuri, Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, Nabirul Islam Biswas General Manager

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