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Kondapur, Hyderabad
84 Ratings, 44 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests appreciate the friendliness and professionalism of the staff, along with the property's clean and well-maintained ambiance. Many found the location safe and convenient, ideally suited for business and leisure. However, issues like poor maintenance and cleanliness in bathrooms, as well as issues with amenities, have been highlighted as areas needing improvement. Overall, the property offers a budget-friendly option for travelers.
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Worst experience never want to have that kind of experience
I won’t recommend it to anyone I booked for 2nights but stayed only 1 night don’t stay there the wash rooms are bad and no ventilation even the ac didn’t work for me
Room: Deluxe Room
FabExpress Prestige Castle has replied on Fri Aug 22 15:08:07 IST 2025
We’re truly sorry to hear about your unpleasant stay experience. Guest comfort is our top priority, and we regret the inconvenience caused due to washroom condition, lack of ventilation, and AC not working properly. Please be assured that immediate steps have been taken to address these issues with the concerned property team to avoid recurrence. Your feedback is valuable in helping us improve both facilities and service for future stays. The concerns highlighted in your review have now been resolved.
dont opt for this hotel, its a boys hostel
that was not a hotel, its a service apartment even though its not good for saty. location also not gud.
Room: Deluxe Room
FabExpress Prestige Castle has replied on Wed Aug 20 16:13:58 IST 2025
Dear Guest, we regret to hear about your experience. We sincerely apologize for the inconvenience caused due to the property setup and location not meeting your expectations. Please note that we work with both hotels and service apartments, and all are listed with clear details. However, we understand your concern and assure you that your feedback has been shared with the concerned team to ensure better transparency and improvements for future stays.
amazing
Staff displayed great professionalism and hospitality. Located in a safe and accessible neighborhood. Pleasant room decor added to the comfort. Everything in the washroom was in working order and clean.
Room: Deluxe Room
FabExpress Prestige Castle has replied on Mon Aug 25 11:57:56 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
exceptional ⭐⭐⭐⭐⭐
Everyone at the hotel was pleasant and eager to assist. Ideal location for both business and leisure travel. Room was quiet and offered a good night’s sleep. Impressed by the cleanliness and design of the bathroom.
Room: Deluxe Room
FabExpress Prestige Castle has replied on Mon Aug 25 11:57:59 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Terrible Stay
This was very worst experience in that hotel no hot water coming from geasers and ac is full of water leakage
Room: Deluxe Room
FabExpress Prestige Castle has replied on Wed Aug 20 16:16:01 IST 2025
Dear Guest, we’re sorry to know about your unpleasant experience. We regret the inconvenience caused due to issues with hot water and AC maintenance. Guest comfort is our priority, and we have already addressed these concerns with the property team to ensure such lapses are not repeated. We appreciate your feedback as it helps us improve our services. Issues have now been resolved.
value for money
good stay at a cheap cost.. the room and place was clean. easily accessible location. just few meters from the main road.. good stay at a cheap cost.. the room and place was clean. easily accessible location. just few meters from the main road..
Room: Deluxe Room
FabExpress Prestige Castle has replied on Sat Aug 09 11:36:50 IST 2025
Thank you for your kind words. We’re glad you enjoyed the clean rooms, convenient location, and value for money. We look forward to hosting you again.
Comfortable ❤️❤️
my stay at the property was very comfortable. Rooms was wuite good and has all the the amenities which were define over the website. Washroom was clean n tidy with a plesant fragrance. Staff was wonderful and was very helping, during checkouts he guided with the way to my work place. In morning I orderded breakfast and it was Delicious ❤️❤️
Room: Deluxe Room
FabExpress Prestige Castle has replied on Mon Aug 25 11:58:02 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Poor Stay
Maintenance very poor
Room: Deluxe Room
FabExpress Prestige Castle
Please accept our heartfelt apologies for the marred experience you had with us! Request you to reach us out with your detailed feedback over a mail so that we are able to check the same and assist you accordingly. Stay Fab!
Terrible Stay
please don't book this hotel you will not find the location at all.i searched for 4 hr but dint get booked another hotel.
Room: Deluxe Room
FabExpress Prestige Castle has replied on Fri Jun 20 14:31:17 IST 2025
We’re extremely sorry to hear about the trouble you faced locating the property. This is certainly not the experience we aim to provide. We have escalated the concern and updated the location details to avoid such issues in the future. **The issue has now been resolved.**
Average Stay
The room was okay ,but the cleanliness lacks staff were very lathergic in attitude even after several requests for room cleaning nobody is coming to do their job. I stayed from 9th Monday morning to 13th Evening I also paid extra money for a late check out. But staffs can be more attentive and courteous these guys here are show spoilers.
Room: Deluxe Room
FabExpress Prestige Castle has replied on Thu Jun 19 16:55:27 IST 2025
Thank you for sharing your feedback. We’re sorry to hear that the room cleanliness and staff responsiveness did not meet your expectations during your stay. We understand how important prompt service and courteous behavior are to a comfortable experience. Your concerns have been shared with the hotel management for immediate corrective action. The issue has been resolved now to ensure better service for our future guests. We truly regret the inconvenience caused and appreciate you bringing this to our attention.
😍
The hotel staff are incredibly friendly and efficient. "The room amenities were nicely done, spacious, and rooms were very comfortable". Well maintained rooms.... And hygienic The hotel was conveniently located and near to KIMs Kondapur
Room: Deluxe Room
FabExpress Prestige Castle has replied on Mon Aug 25 11:58:12 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
not good
Ac and bed,heater TV room not good they have worst treatment in hotel . They didn’t maintain properly .
Room: Deluxe Room
FabExpress Prestige Castle has replied on Sat May 24 16:17:18 IST 2025
We sincerely apologize for the discomfort caused due to the AC, bed, heater, and TV issues, as well as the poor maintenance you experienced. Your feedback has been shared with the hotel management to improve their services. Thank you for your valuable input.
Average stay
Too much extra pay for early check in even after said i will check out early cleanliness is average
Room: Deluxe Room
FabExpress Prestige Castle has replied on Tue May 20 13:33:59 IST 2025
We apologize for the inconvenience caused regarding the early check-in charges and cleanliness. Your feedback has been shared with the hotel to improve these aspects. We appreciate your understanding and hope to serve you better next time.
Average Stay
The fab hotel is not to be listed in hotel category as it is an only a room without any amenities.You can stay for a night ,refresh and go.Not to expect clean bed spread or soap towel etc and room service. Average Ave
Room: Deluxe Room
FabExpress Prestige Castle has replied on Sat May 17 16:59:06 IST 2025
Thank you for your feedback. We regret that the stay did not meet your expectations regarding amenities and cleanliness. We strive to offer comfortable and convenient stays, and your comments have been shared with the hotel team to improve services. We hope to serve you better in the future.
Poor experience, rude stuff, unclean rooms and washrooms,water not provided
The room was not as it looked in the photos. They didn’t provide water bottles. Staff was a bit rude
Room: Deluxe Room
FabExpress Prestige Castle has replied on Sun May 11 12:40:24 IST 2025
We sincerely regret the inconvenience caused. The mismatch in room expectations, lack of basic amenities, and staff behavior fall short of our standards. We've escalated the matter to the concerned team to ensure necessary action is taken.
Excellent Stay
I'm Praveen....I just here for couple of days...I enjoyed this place, it's very neat and clean.. hygiene too!!! and management people were very friendly and I liked the way they taking care people then rooms is also very nice....... by Happy customer J.Praveenkarthick😉
Room: Deluxe Room
FabExpress Prestige Castle has replied on Mon Aug 25 11:58:16 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Average Stay
Ok but hotel location was not correctly mention and other than no service they r provide from the hotel
Room: Deluxe Room
FabExpress Prestige Castle has replied on Sat May 03 16:53:47 IST 2025
Thank you for your feedback. We're glad you found parts of your stay satisfactory. However, we sincerely regret the inconvenience caused due to the location discrepancy and lack of services. Your concerns have been noted and shared with the respective team to ensure corrective measures are taken. We appreciate your input as it helps us improve and provide a better experience to our guests.
Average Stay
Decent place. Nit very clean. But ok for price. We paid for breakfast but couldn’t find anyone. So had to leave
Room: Deluxe Room
FabExpress Prestige Castle has replied on Sat May 03 16:52:51 IST 2025
Thank you for sharing your feedback. We're glad you found the property decent and reasonably priced. However, we regret the inconvenience caused due to cleanliness and the unavailability of breakfast service. This is not the experience we aim to provide, and your concerns have been shared with the concerned team for immediate attention and improvement. We hope to serve you better on your next visit.
☑️☑️
I had a great stay at this hotel! 💕💕The ambience was really nice, making it feel comfortable and welcoming. 👌The room was clean, tidy, and well - maintained. I also loved the 24/7 hot water facility which was big plus. The staff were friendly and always ready to help. Overall, it was great experience, and I would definitely recommend this hotel to anyone who is looking for a pleasant and relaxing stay.
Room: Deluxe Room
FabExpress Prestige Castle has replied on Mon Aug 25 11:58:23 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Unhygienic Room
I found cockroaches in the room and reported the issue to the hotel staff in person. Although they came to inspect the situation but no action was taken afterward."
Room: Deluxe Room
FabExpress Prestige Castle has replied on Tue May 06 12:53:46 IST 2025
Thank you for bringing this matter to our attention. We sincerely apologize for the discomfort caused by the situation you experienced in your room. This is certainly not the standard we aim to maintain, and we regret that no further action was taken after our inspection. Rest assured, we are addressing this issue with our team to ensure it does not happen again. We truly appreciate your feedback and hope you’ll give us another chance to provide you with a more pleasant stay in the future.
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