No luggage help, no plate clearance for more than 24 hrs, twin sharing but toiletries for one, no room sleepers, few breakfast items minimal change. Bare minimum meals on menu, no sweet
Holiday Inn Express Hyderabad Banjara Hills has replied on Thu Oct 23 17:24:49 IST 2025
Dear Mr. Telang,
Warm greetings from Holiday Inn Express Hyderabad.
Thank you for taking the time to share your detailed feedback about your recent stay. Your observations regarding service responsiveness, breakfast variety, and in-room amenities are truly valuable, and I appreciate your candid input.
Our Holiday Inn Express brand focuses on offering smart, efficient stays with essential comforts and simplified services. While luggage assistance is available primarily for elderly guests and those requiring additional support, our team is always happy to extend help upon request whenever possible.
We have also shared your feedback on plate clearance, toiletries, and breakfast options with the respective teams to ensure better consistency and attention to detail.
Your insights help us refine our operations, and we sincerely thank you for sharing them. We look forward to welcoming you back and providing an improved, more seamless experience.
Warm regards,
Navin Prasad